What are the responsibilities and job description for the Digital Print Workflow & Materials Specialist position at SwissQPrint America?
Are you the person others call when a substrate won’t behave, color drifts, or a RIP setting needs untangling? At swissQprint, you’ll turn those challenges into teachable moments—showing customers how to get the most from precision UV LED flatbed and roll-to-roll systems while producing proof-worthy samples that win projects.
Role missionEquip customers to achieve reliable, repeatable, and exceptional results. You’ll combine hands-on training, sharp troubleshooting, and thoughtful material testing to elevate every install, demo, and production floor you touch.
What you’ll do- Guide operators through practical, on-press training across the U.S. and Canada.
- Support the Sales team with credible, timely technical input that advances deals.
- Build deep expertise in swissQprint devices and their operating environments.
- Resolve issues via phone, email, and remote-access tools—clearly and efficiently.
- Test media and produce customer-ready samples for qualification and evaluation.
- Run compelling demonstrations that highlight swissQprint capabilities.
- Care for demo equipment and assist with trade show logistics and booth support.
- Complete application-related admin and reporting with accuracy.
- Maintain tidy, safe work areas in our facility and at customer locations.
- Pursue continuous learning to keep your credentials current.
- Act in alignment with our values every day.
You’re naturally curious, technically adept, eager to learn and to teach, and energized by collaborative, customer-facing work. You take pride in being dependable, adaptable, and professional.
Where and how you’ll work- Employment type: Full-time
- Base: West Dundee, IL (Chicago region)
- Travel: Approximately 10%–30% on a regular basis within the U.S. and Canada
- Logistics: You book your own travel and may retain earned rewards points
- Competitive wages
- Medical, dental, vision, and life insurance
- Safe Harbor 401(k)
- Covered travel expenses plus per diem
- Customer focus—anticipate needs and exceed expectations
- Resiliency—bounce back quickly and stay composed
- Interpersonal skills—connect, listen, and communicate effectively
- Time and priority management—organize, prioritize, deliver
- Personal accountability—own decisions and outcomes
- Teamwork—partner well to achieve objectives
- Prepress know-how and tools (Illustrator, Photoshop, InDesign, or similar)
- RIP software familiarity and understanding of color/RIP processes
- Experience in print production environments
- Strong written and verbal communication; customer-facing confidence
- Proven team contributor
- Living near West Dundee, IL, or willing/able to relocate
- Valid driver’s license; eligible to travel to Canada
- Solid computing skills with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
We’re committed to helping clients succeed with service and support that represent our brand—integrity, quality, teamwork, and a habit of going the extra mile.
Our guiding principles- Elevate: collaborate readily; treat everyone with respect; encourage and coach; embrace healthy challenge; deliver results that matter.
- Exceed: stay close to customer needs; produce superior-quality work; anticipate and solve issues early; drive improvements; remain fully committed.
- Energize: bring a positive mindset; act with integrity; strengthen team spirit; earn customer praise; meet or surpass goals.
- Champion: learn continuously; adapt with agility; align to strategic priorities; take initiative—see it, own it, do it; stay resilient.
- Unite: remove silos; communicate transparently; build strong relationships; resolve conflicts constructively; celebrate shared wins.
- Digital printing
- Color management
- Flatbed printers
- ISO 12647
- RIP software
- UV inkjet
- swissQprint
Send your resume to info@us.swissqprint.com. We’re excited to hear from you.
Salary : $50,000 - $65,000