What are the responsibilities and job description for the Team Lead, Claims Operations position at Swiss Re?
Do you thrive in a fast-paced, hybrid work environment, navigating change and ambiguity with agility and confidence? If so, this role may be for you! We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations Team.
About The Role
In this pivotal leadership role, you will guide a team of Reinsurance Operations Professionals, ensuring the seamless delivery of claims handling and operational excellence across the Americas region. Leading by example, you model professionalism, integrity, and a commitment to excellence.
As Operations Team Lead, You Will
Our Team Leads proactively ensure compliance with company policies, regulatory requirements, and industry best practices.
About The Team
We are a highly experienced and motivated team of Reinsurance Professionals dedicated to delivering best-in-class service to clients across the Americas. We value collaboration, innovation, and a continuous improvement mindset, working together to provide fast, effective, and risk-aware solutions for our clients and partners.
About You
You bring your passion for people development and a reputation for handling challenges with resilience and creativity! You have a demonstrated ability to drive results, manage competing priorities, and meet deadlines in a dynamic environment. And a successful track record of motivating diverse teams, driving change, and fostering a culture of continuous improvement.
Additional Must-haves
Please Note: This position is not eligible for full-time telework, relocation assistance or visa sponsorship (including OPT/STEM OPT.)
The estimated base salary range for this position is $80,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Keywords
Reference Code: 136246
About The Role
In this pivotal leadership role, you will guide a team of Reinsurance Operations Professionals, ensuring the seamless delivery of claims handling and operational excellence across the Americas region. Leading by example, you model professionalism, integrity, and a commitment to excellence.
As Operations Team Lead, You Will
- Lead and Inspire: Motivate, coach, and develop a high-performing team, fostering a culture of continuous improvement, accountability, and collaboration.
- Drive Operational Excellence: Oversee daily workflow, monitor and achieve Key Performance Indicators (KPIs), and ensure the highest quality of service delivery.
- Champion Change: Actively participate in and lead change initiatives, process improvements, and strategic projects to enhance team efficiency and effectiveness.
- Portfolio Ownership: Own and understand the team’s business portfolio, leveraging technical expertise and industry knowledge to support team members and stakeholders.
- Stakeholder Engagement: Build strong relationships with internal and external clients and partners, ensuring clear communication and alignment with business objectives and collaborating with cross-functional teams to resolve complex issues and deliver value to the business.
- Hands-On Leadership: Manage a small portfolio and provide direct support during peak periods or backlogs, demonstrating a hands-on approach to leadership.
Our Team Leads proactively ensure compliance with company policies, regulatory requirements, and industry best practices.
About The Team
We are a highly experienced and motivated team of Reinsurance Professionals dedicated to delivering best-in-class service to clients across the Americas. We value collaboration, innovation, and a continuous improvement mindset, working together to provide fast, effective, and risk-aware solutions for our clients and partners.
About You
You bring your passion for people development and a reputation for handling challenges with resilience and creativity! You have a demonstrated ability to drive results, manage competing priorities, and meet deadlines in a dynamic environment. And a successful track record of motivating diverse teams, driving change, and fostering a culture of continuous improvement.
Additional Must-haves
- Hands-on experience successfully leading teams in operations, preferably within reinsurance or insurance.
- Strategic, solution-focused mindset with strong analytical and problem-solving skills.
- Exceptional communication, interpersonal, and stakeholder management skills.
- High level of professionalism, credibility, and integrity.
- Minimum five years of experience in reinsurance or primary insurance, ideally in client-facing operations roles.
- Prior experience in a project, block, or team lead role.
- Experience managing multi-cultural and cross-functional teams in a virtual or hybrid setup.
Please Note: This position is not eligible for full-time telework, relocation assistance or visa sponsorship (including OPT/STEM OPT.)
The estimated base salary range for this position is $80,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Keywords
Reference Code: 136246
Salary : $80,000 - $132,000