Inside Sales Manager

Job Description:

About The Role

The Inside Sales Manager will lead and develop a high-performing inside sales team to drive revenue growth and achieve profitability goals. This role is responsible for execution, team performance, cross-functional collaboration, and continuous improvement across phone, email, and digital sales channels.

Key Responsibilities

Sales Leadership and Team Management

• Lead, coach, and motivate inside sales representatives to meet or exceed targets
• Support recruiting, onboarding, and training of new team members
• Establish clear KPIs and performance expectations (quotes, orders, activity)
• Communicate performance updates, challenges, and insights to leadership
• Act as a bridge between sales and production to ensure alignment
• Handle escalations and complex customer or operational issues
  
  

Performance Tracking and Reporting

• Monitor daily sales metrics including quotes and order activity
• Analyze trends and implement performance improvement plans
• Conduct regular one-on-one meetings with team members
• Provide consistent reporting and visibility to leadership
  
  

Process, Tools and Collaboration

• Ensure accurate and effective CRM usage (customer data, terms, orders)
• Maintain clean pipelines (monthly order cleanup, quarterly quote cleanup)
• Continuously improve sales workflows and processes
• Collaborate cross-functionally with Production, Purchasing, Logistics, and Finance
  
  

Customer Experience

• Ensure a high-quality, consistent customer experience from inquiry to delivery
• Maintain strong communication standards across all channels
• Ensure response times remain within 24 hours
  
  

Daily / Weekly / Monthly Responsibilities

• Manage team attendance, scheduling, and approvals
• Oversee shared inbox and communication flow
• Serve as escalation point for the inside sales team
• Track chargebacks and report daily totals
• Lead sales meetings, set agendas, and follow through on action items
• Maintain CRM data accuracy and perform quarterly cleanups
• Support quarterly performance evaluations
  
  

Success Metrics

• Team productivity and ability to stay ahead of workload
• Strong onboarding and development of team members
• Sales performance, momentum, and retention
• CRM accuracy and data integrity
  
  

The Ideal Candidate

Core Traits

• Ownership Mentality - Proactively solves problems before escalation
• Coaching Leader - Identifies performance gaps and builds action plans
• High Emotional Intelligence (EQ) - Understands team dynamics and motivation
• Resilient and Driven - Thrives under pressure and manages multiple priorities
• Integrity and Accountability - Leads by example and builds trust
• Growth-Oriented - Continuously seeks improvement and feedback
  
  

Why Join

• Opportunity to lead and shape a growing sales team
• High visibility role with direct impact on business performance
• Collaborative environment across operations and leadership
• Strong focus on process improvement and innovation
  
  

$65000 - $75000 / year

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