Administrative Clerk

Job Description:

Operations Clerk II

Pay: $25.00 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Location: East Syracuse, NY

Job Summary

We are seeking a detail-oriented and analytical Operations Clerk II to support daily branch operations through data analysis, data cleansing, accounts receivable research, and administrative process support. This position plays a key role in ensuring billing accuracy, proper documentation, timely invoicing, payment processing, and resolution of customer and operational issues.

The ideal candidate is resourceful, self-motivated, and able to work independently while managing multiple priorities. Success in this role requires strong analytical thinking, excellent attention to detail, and the ability to investigate discrepancies and determine effective solutions with minimal supervision.

Responsibilities

• Maintain a safe and organized work environment.
• Create and process customer orders in SAP for quoted jobs and installations with unique job requirements.
• Collaborate with internal teams and external customers to ensure timely and accurate service.
• Investigate, analyze, and resolve accounts receivable issues.
• Review, analyze, and cleanse operational data to improve accuracy.
• Resolve customer purchase order compliance issues.
• Perform non-routine administrative tasks related to customer inquiries and issue resolution.
• Resolve order processing issues from third-party customer order systems.
• Support multiple business units while maintaining high levels of accuracy and efficiency.
  
  

Qualifications

• High school diploma or equivalent with at least 3 years of relevant work experience, or
• Bachelor's degree with demonstrated capability in a similar role.
  
  

Required Skills

• Strong analytical and problem-solving abilities.
• Ability to independently research, investigate, and resolve discrepancies.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Experience collaborating across departments.
• Understanding of general business operations and administrative processes.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, and Teams).
• Experience with ERP systems (required).
• Ability to quickly learn new business applications and software.
• Experience with Field Service or CRM platforms such as Microsoft Field Service or Microsoft Dynamics CRM is preferred.
• SAP experience is a plus.
  
  

Preferred Professional Qualities

• Results-driven with a strong focus on accuracy and efficiency.
• Committed to continuous learning and professional development.
• Team-oriented with excellent collaboration skills.
• Takes initiative and maintains high standards of performance.
  
  

Travel

• Occasional travel up to 5%.
  
  

Compensation: $25.00 per hour

If you are organized, analytical, and enjoy solving problems while supporting business operations, we encourage you to apply.

$25.00 / hr

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