E-Commerce Sales Consultant

Description

Las Vegas, NV | Internet sales | Ecommerce | BDC | Lead follow-up | No automotive experience required | Sales experience welcome | Hospitality experience welcome | Shared services | Multi-brand | Veterans encouraged to apply | $44,400 - $78,000 OTE

Strong candidates have come from call centers, BDC roles, hospitality, retail, insurance, and other fast-paced phone and communication-based environments.

IS THIS YOU?

• You're a confident, personable communicator who builds rapport quickly over the phone and in writing -- you make people feel heard and helped from the very first interaction

• You come from sales, hospitality, retail, or another guest-facing environment and you're ready to bring that energy to a centralized internet sales role supporting dealerships across a 40 rooftop network

• You're self-motivated, consistent with follow-up, and driven by results -- you understand that speed and persistence in lead response is what separates the consultants who earn from the ones who don't

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Our Shared Services team in Las Vegas supports sales operations across Swickard's full store network. The Ecommerce Sales Consultant is the first voice a prospective guest hears after submitting an online inquiry -- reaching out quickly, following up consistently, and connecting interested buyers with the right dealership and sales team to move the conversation forward. No automotive experience required. We hire for communication skills, follow-through, and genuine hospitality -- and train everything else.

WHAT YOU'LL DO

• Respond to inbound internet leads across Swickard's store network -- making first contact quickly, professionally, and with genuine interest in helping each guest find the right vehicle

• Follow up with leads through phone, email, and text -- maintaining consistent outreach cadences until the guest is connected with a store or has made a decision

• Qualify guest needs -- understanding what they're looking for, their timeline, financing considerations, and which Swickard store and inventory best fits their situation

• Warm-transfer qualified guests to the appropriate dealership sales team -- setting clear context for the handoff so the guest never has to repeat themselves

• Maintain accurate and up-to-date records of all lead activity, contact attempts, and guest interactions in the CRM

• Meet daily and weekly activity targets -- response time, contact rate, follow-up cadence, and qualified handoff volume

• Represent Swickard's hospitality standard in every digital and phone interaction -- guests deserve the same care from their first online inquiry as they'd receive walking through a showroom door

WHAT WE'RE LOOKING FOR

• No automotive experience required -- sales, BDC, call center, hospitality, or retail backgrounds with strong communication skills are exactly what we're looking for

• A confident, clear communicator over phone, email, and text -- you put people at ease and earn their engagement quickly

• Disciplined follow-through -- you don't let leads go cold and you don't give up after one attempt

• Comfortable with CRM tools and digital communication platforms -- or quick to learn them

• Self-motivated and results-oriented -- your activity and your earnings are directly connected, and you take ownership of both

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $44,400 - $78,000/yr

• Paid training -- we'll teach you Swickard's process, our store network, and our brands from day one

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong ecommerce consultants at Swickard grow into senior consultant, lead, and sales management roles

• Employee vehicle purchase and service discounts

WHY SWICKARD AUTO GROUP -- SHARED SERVICES

• A centralized role with exposure to 40 rooftops and multiple luxury, import, and domestic brands -- you'll develop a broad understanding of automotive sales and the Swickard network that opens real career doors

• Speed and follow-through are the job -- this is a role where doing the fundamentals well, consistently, translates directly into earnings

• A collaborative Shared Services team in Las Vegas alongside HR, legal, finance, and operations leadership -- a professional, supportive environment built for people who want to grow

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we engage with every guest, including the ones who start their journey online

If you're a motivated, guest-first communicator who thrives on fast response, consistent follow-up, and the satisfaction of connecting people with what they're looking for -- we'd like to meet you.

Salary : $44,000 - $78,000