What are the responsibilities and job description for the Service Advisor position at Swickard Auto Group?
Description
Audi of Oakland | Oakland, CA | Full-Time | Premium Luxury Brand | Hospitality-First Culture | Transparent Pay | Real Career Growth
Audi of Oakland is part of Swickard Auto Group -- a hospitality company that happens to sell cars. The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Audi standard.
This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair.
What You Will Do
We run a disciplined service department with clear systems and standards. That means:
What We Are Looking For
Required
Our best Service Advisors share a few things in common. They prepare before every appointment. They communicate before guests have to ask. They treat a guest's vehicle like it matters -- because it does.
They are calm under pressure. They solve problems instead of passing them. And they take pride in the moment a guest picks up their car and leaves genuinely satisfied. If that sounds like you, you will do well here.
Compensation And Benefits
We believe in transparent pay. Here is what this role includes:
Audi of Oakland | Oakland, CA | Full-Time | Premium Luxury Brand | Hospitality-First Culture | Transparent Pay | Real Career Growth
Audi of Oakland is part of Swickard Auto Group -- a hospitality company that happens to sell cars. The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Audi standard.
This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair.
What You Will Do
- Greet guests promptly and manage every service appointment from write-up to delivery
- Listen carefully, ask the right questions, and set accurate repair expectations
- Communicate repair status proactively -- no guest should have to call us first
- Present recommended services clearly and honestly, without pressure
- Coordinate with technicians and parts to keep work moving on schedule
- Review completed work with guests at delivery and ensure satisfaction before they leave
- Maintain accurate records in the DMS and follow up on open items
- Build relationships that bring guests back -- that is how top advisors earn here
We run a disciplined service department with clear systems and standards. That means:
- Structured appointment scheduling that respects the guest's time
- Centralized parts and reconditioning processes that reduce delays
- Loaner vehicle coordination handled with care and efficiency
- Regular team communication so advisors and technicians stay aligned
- Documented SOPs so expectations are never ambiguous
What We Are Looking For
Required
- Minimum 2 years of experience as a Service Advisor in a dealership environment (required)
- Strong communication skills -- written, verbal, and in person
- Ability to manage a high volume of appointments without losing attention to detail
- Comfort with dealership management systems (CDK, Reynolds, or similar)
- Valid driver's license with a clean driving record
- A hospitality mindset -- you do the right thing for the guest, every time
- Audi brand experience (a strong plus -- not required)
- Experience with luxury or premium import brands
- Familiarity with OEM warranty guidelines and manufacturer compliance standards
Our best Service Advisors share a few things in common. They prepare before every appointment. They communicate before guests have to ask. They treat a guest's vehicle like it matters -- because it does.
They are calm under pressure. They solve problems instead of passing them. And they take pride in the moment a guest picks up their car and leaves genuinely satisfied. If that sounds like you, you will do well here.
Compensation And Benefits
We believe in transparent pay. Here is what this role includes:
- Competitive base salary plus performance-based pay tied to hours per RO and CSI
- Schedule: Monday through Friday plus alternating Saturdays
- Income potential: $60,000 to $120,000 annually for experienced advisors
- Medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401(k) plan
- Paid holidays and PTO
- Ongoing Audi factory training and professional development
- Employee vehicle purchase and service discounts
- Career Path -- grow from Service Advisor to Assistant Service Manager to Service Director
- Work with a team that values integrity, preparation, and follow-through
- Premium tools, up-to-date facility, and Audi-certified training
- Backed by Swickard Auto Group -- one of the fastest-growing premium dealer groups in the US
- Equal Opportunity Employer -- we value diversity and inclusion
Salary : $60,000 - $120,000