Supervisor – Mobile Crisis Peer Support

This position consists of mostly day shifts, with rotating on-call.

This role is responsible for providing direct supervision and support to Certified Intentional Peer Support Specialists (CIPSS-CSPs) within a crisis setting. The supervisor must identify as a person with lived experience in mental health and/or substance use recovery and use that experience to guide peer-centered practice. Responsibilities include one-on-one and group supervision, ensuring fidelity to peer values, collaborating with multidisciplinary teams, supporting recruitment and onboarding, monitoring training and certification compliance, addressing performance concerns, and contributing to integrated crisis response. This position also includes limited community-based mobile crisis response, to transition fully into a supervisory role as team capacity grows.

ESSENTIAL FUNCTIONS:

• Provide peer-centered direct supervision of Crisis Peer Support Staff, both one-to-one and in group supervision(s)
• Participate in multidisciplinary team meetings to represent a peer lens to crisis work and support an integrated care model.
• Provide recommendations for the implementation of peer support services that ensure fidelity to peer values
• Develop and/or deliver educational material and presentations for the multidisciplinary team to support the ongoing fidelity to peer values within crisis work
• Participate in the recruitment, hiring, onboarding, and integration of Crisis Peer Support Staff
• Support and monitor all ongoing training requirements and certification compliance of Crisis Peer Support Staff
• Ensures that all required documentation of peer work is complete promptly
• Oversee responses to performance concerns of the Crisis Peer Support Staff in collaboration with the Crisis Supervisor, and serve as the primary contact for issues that require the involvement of the organization’s HR department
• Serve as a resource for the organization on peer support best practices
• Serve as the primary contact to receive and address Crisis Peer Support Staff performance concerns
• Respond to Mobile Crisis calls in the community as part of a dual response team
• Responsibility for Mobile Responses should be reduced as Crisis Peer Support Workforce capacity increases, with a goal of transitioning into a primarily supervisory role. Models relationship building, based on the four tasks of intentional peer support, with participants, volunteers, and colleagues.
• Understands and actively implements the Eight Dimensions of Wellness as described by SAMHSA.
• Gathers and submits data reports in accordance with grant requirements.
• Assist in the recruitment, hiring, and retention of peer support specialists.
• Manage various communication platforms to support the Division’s various missions.

EDUCATION:

• High School diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Holds a provisional or full certification in CIPSS, or can become certified within six (6) months of hire date
• Able to complete Department-approved Crisis Peer Support training and Certification within nine (9) months of hire date
• Completion of Intentional Peer Support Managers training (after hire)
• Completion of other Peer Support leadership trainings as directed by the Department (after hire)
• Must have reliable transportation.

EXPERIENCE:

• Identifies as a person with lived/living experience with mental health and/or substance use, that was life-interrupting, and has a personal history of recovery, a wellness or change story that guides their peer relationships and peer work.
• Two (2) years of supervisory experience preferred.
• Paid or unpaid, peer support experience preferred.