What are the responsibilities and job description for the Assistant Manager position at Sweet Peas?
The Assistant Manager is responsible for delivering exceptional customer experience while serving as a key leader within the store. In partnership with the Store Manager, the Assistant Manager supports daily retail operations, including marketing and advertising initiatives, customer service resolution, employee training and development, inventory management, and all other aspects of store operations. Working collaboratively with the Store Manager, the Assistant Manager helps provide clear direction and leadership to the retail team, ensuring alignment with company goals and objectives.
Benefits:
Center Independent Oil Stores LLC offers medical, vision, dental, life and additional life insurance to all full-time employees; as well as 401k to all employees after 1 year of employment. Additionally, you'll be working in a fast-paced, innovative environment that values every member of our team.
Responsibilities and Duties:
Operational Oversight:
- Collaborate with the Store Manager to supervise daily operations, assignments, and team performance
- Support recruiting, hiring, training, and ongoing development of store staff to build a high-performing team
- Maintain a professional, respectful, and positive demeanor when interacting with employees, vendors, and customers.
- Foster a welcoming, organized, and engaging store environment to create an exceptional shopping experience
Financial Management:
- Assist the Store Manager with budgeting, ordering, and operational planning to meet financial goals
- Monitor and safeguard retail assets to minimize shrinkage and protect company resources
- Support loss prevention initiatives and ensure adherence to company policies and procedures
Customer Service:
- Lead by example to deliver outstanding customer service across the store and guide team members to do the same
- Ensure customer expectations are consistently met or exceeded in line with company standards
- Resolve customer concerns promptly and professionally, turning challenges into positive experiences
Qualifications:
- Outstanding communication skills, both verbal and written
- Strong leadership abilities with experience guiding and motivating a team
- Strong math skills for accurate cash handling and transaction processing
- Ability to respond to staffing issues and emergencies as needed
- Valid driver’s license with reliable transportation
- Physically able to stand, bend, and kneel throughout the duration of a shift
- Flexible availability, including weekends and shifts opposite the Store Manager