CENTRAL SCHEDULER- FULL TIME

Summary/Objective: A Central Scheduler and Authorization Clerk maximizes hospital efficiency by managing patient appointments, verifying insurance, and obtaining pre-authorizations for procedures. Their primary objective is to accurately schedule services, ensure compliance with clinical protocols, minimize no-shows, and secure financial authorization to streamline billing and enhance patient experience.

Essential Functions:

Creates a positive first impression of Sweeny Community Hospital in greeting patients and other callers. Schedules patient appointments according to Sweeny Community Hospital protocols and obtains the necessary information for new and established patients. Obtains Authorizations from Insurance Companies as needed.

1. Answers the telephone in a warm, friendly manner.
2. Obtains accurate and com information for hospital testing policy.
3. Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail.
4. Accurately enters new patient information in the computer/scheduling program.
5. Accurately updates established patient information in the computer/scheduling program.
6. Obtains all insurance information for patient appointments according to Sweeny Community Hospital protocols.
7. Schedules patient appointments accurately according to Sweeny Community Hospital policy.
8. Accurately obtains tracking information for new patient calls according to Sweeny Community Hospital policies.
9. Correctly cancels and reschedules appointments as needed and documents in the patient chart (EHR or paper) according to Sweeny Community Hospital policy.
10. Mails out all new patient packets with the appropriate paperwork and/or refers the patients to the website for new patient forms.
11. Makes and keeps stocked new patient packets.
12. Maintains patient confidentiality. Call patients and get them on schedule for Diagnostic Mammograms, CT’s, Bone Density testing.
13. Call patients to schedule outpatient surgery’s
14. If patient lab test, radiology exams, surgeries need prior authorization, you will need to call patients insurance and obtain authorization for the procedures.
15. Learn registration and assist when needed
16. Work with Medical records to assure all orders are scanned into schedules services
17. Other duties as assigned

Supervisory Responsibility:

This position has or has no supervisory responsibilities

Work Environment:

Normal business office environment. Required to exhibit a positive attitude and a professional appearance and show detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.

Physical Demands:

The physical demands described as follows are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Mental capacity is adequate to perform essential functions such as quickly to deal with unfriendly individuals regarding various situations and adequately handle stress. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and other equipment as needed. Duties regularly require standing, walking, bending, kneeling, stooping, pushing, pulling and crouching as well as lifting and/or moving up to 50 lbs.

Position Type/Expected Hours of Work

This is a Full-time position, and core hours of work are Monday through Friday with no overtime. Position requires work schedule flexibility based on needs of the facility.

TRAVEL

No travel is needed for this position

Required Education, Experience and License

High School Diploma or equivalent

Posses strong oral and written communication skills

Proficient in Microsoft Outlook, Microsoft Word/ Excel, computer knowledge to navigate internet websites such as Avality, Navinet, etc.

Posses accurate data entry skills

Preferred Education, Experience and License

At least 2 year(s) of experience in Scheduling

Work Authorization/Security Clearance (if applicable)

AAP/EEO Statement

Sweeny Community Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.