Program Coordinator - Call Center

**Description** The position in the Call Center will utilize the Medicall application and work with the different departments and clinics to create an initial On Call Profile. Gathers schedule requirements, assigns access levels to the department and clinic resource for on going on call schedule creation, create on call profile/passwords, set up on call Short List for department and clinics, define instructions, train and review individual resources, pager numbers, carrier types, statuses and ID numbers. The position will be available on going to create new On Call Profiles for Department and clinics as they grow. This roles supporting the primary Senior Program Coordinator and working as a Lead Call Center Representative. The position in the Call Center will primary serve as a Call Center Coordinator by providing phone coverage for call transfers, code dispatch, and alarm monitoring, first line leadership support for operators, Call Center KPI Tracking and additional Call Center projects. They will also assist and provide support for the Senior On-Call Schedule Program coordinator with the monitoring and management on On-Call schedules. On-Call Schedule duties will include but not limited to monthly schedule tracking, schedule audits, monthly downtime preparations, and profile and schedule management and maintenance. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. **Required Qualifications:** 2 years of user account administration or scheduling staff to work 1 year of account and group administration Job related experience including responsibility for coordinating complex administrative projects for management and associated professionals in a major organization **Preferred Qualifications:** Associate's Degree from an accredited college Experience working with the Medicall application Health care experience **Why Join Providence Swedish?** Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. **About Providence** At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. **About the Team** Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190 primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. **Requsition ID:** 426297 **Company:** Swedish Jobs **Job Category:** Project Management **Job Function:** Project/Product Management **Job Schedule:** Part time **Job Shift:** Variable **Career Track:** Admin Support **Department:** 3900 SS CALL CTR **Address:** WA Seattle 801 Broadway **Work Location:** Swedish First Hill 801 Broadway-Seattle **Workplace Type:** On-site **Pay Range:** $27.92 - $42.73 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Salary : $28 - $43