Collections Specialist

SWE Homes and its affiliates have nearly 40 years of success in the residential and commercial real estate market. As we continue expanding across Texas and other states, we remain focused on operational excellence, growth, and entrepreneurial innovation.

We are currently seeking a skilled and motivated Collections Specialist to join our high performing Collections Department. This role is ideal for a professional who thrives in a fast-paced environment and has a strong background in mortgage collections, evictions, and foreclosures. The ideal candidate is bilingual in English and Spanish, detail-oriented, assertive, and committed to achieving results through strategic communication and problem-solving.

Key Responsibilities

• Reconcile past-due accounts, process and apply customer payments accurately
• Contact borrowers by phone and in-person (as necessary) to address delinquent accounts
• Develop and negotiate repayment plans and payment arrangements with customers
• Prepare and send out formal notices including Notices to Vacate, Pre-Foreclosure, and Foreclosure notices
• Initiate foreclosure proceedings when accounts cannot be resolved through alternative solutions
• Draft and file legal documents including Forcible Entry Detainers, Writs of Possession, and Affidavits
• Maintain accurate court docket reports and represent the company in court proceedings
• Research property files for deeds, leases, and ownership details in preparation for legal action
• File timely eviction requests and maintain up-to-date records of eviction statuses and outcomes
• Review and analyze customer financials for loan modification or workout solutions to cure delinquency
• Track, log, and organize documentation related to loan modifications and collections cases
  
  

Qualifications

• High school diploma or equivalent
• Minimum of 3 years’ experience in mortgage loan collections, foreclosure, or a related legal/financial field
• Strong understanding of the eviction and foreclosure processes.
• Knowledge of loan modification procedures and Integrated Loan Servicing (ILS) systems is preferred
• Bilingual fluency in English and Spanish is required
  
  

Skills

• Exceptional organizational skills and attention to detail
• Ability to manage sensitive and confidential information with discretion
• Excellent verbal and written communication skills, including comfort interacting with courts, attorneys, and customers
• Strong problem-solving and analytical abilities, with a focus on achieving results
• Ability to multitask and work effectively under pressure and tight deadlines
• Professional, proactive, and collaborative attitude