What are the responsibilities and job description for the Deployment Analyst position at SWBC PEO?
Position Description: The Deployment Analyst performs contract compliance review on behalf of client agencies. This role
Essential Responsibilities
Additional Responsibilities
Minimum Knowledge, Skills, and Abilities
Preferred Knowledge, Skills, and Abilities
Physical Demands
Work Environment
The purpose of this job description is to communicate the general requirements, essential functions and duties of this position. It cannot capture all of the anticipated needs and demands, which may change over time as business needs dictate. Therefore, the Company reserves the right to change them at any time. All employees will perform any other related duties as assigned. The duties, mental functions, physical demands, and work environment factors described above are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
owns the review end to end for its assigned clients: identifying non-compliant events, assessing the
quality and completeness of the underlying records, investigating what actually happened,
determining whether an event is genuinely non-compliant or meets an exemption, and preparing and
submitting corrections and exemptions ahead of the contractual deadline. The work is currently
weighted toward non-compliant call review rather than general reporting and trending. The ideal
candidate is exacting, self-directed, quick to pick up unfamiliar software, and understands that every
determination carries a financial consequence for the client.
Essential Responsibilities
- Perform contract compliance review for assigned clients, owning the process end to end from
event identification through submission
- Review incoming data for completeness, consistency, and reporting readiness, and identify
data quality issues that affect the accuracy of a determination
- Determine whether requisitions are complete and whether events are non-reportable,
compliant, or non-compliant
- Investigate individual events to establish what occurred and why a standard was or was not
met
- Validate that incident locations fall within the correct GIS boundaries
- Verify that determinant-to-classification mapping matches contractual definitions
- Confirm that success criteria and measurement rules align with the governing document
- Identify applicable exemption criteria and submit exemptions in accordance with established
procedures and contractual deadlines
- Submit corrections using the appropriate procedures when discrepancies are found
- Identify, quantify, aggregate, and report contributing factors for compliance and noncompliance
- Maintain working knowledge of each assigned client's governing documents and the criteria
they establish
- Review descriptive statistics and reporting output for accuracy and alignment with expectations
- Generate, review, and refine reports to ensure clarity, accuracy, and alignment with operational
needs
- Observe all company policies and procedures
Additional Responsibilities
- Cross training and assisting Business and Data Analyst positions
- Minimal travel may be required
- Perform other duties as assigned
Minimum Knowledge, Skills, and Abilities
- Demonstrate a high degree of professionalism to engender respect and build rapport as a
knowledgeable and helpful resource both in and outside the company
- Commit to maintain confidentiality and handle highly sensitive information with discretion
- Perform detailed work accurately and within agreed upon deadlines, including contractual
submission deadlines
- Working knowledge of EMS, fire, or 911 communications operations sufficient to determine
from the record what occurred on an individual call
- Able to read and apply a governing contract, standard, or policy to an individual event, and
defend the determination
- Able to learn unfamiliar software quickly and work competently in it with limited
documentation
- Sustain accuracy and consistency across high volumes of individual determinations
- Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Apple productivity
applications (Pages, Numbers, and Keynote)
- Make use of strong organizational and interpersonal skills
- Communicate effectively, verbally and in writing
- Prioritize and manage time effectively
- Hold relevant training certificates or equivalent professional experience
Preferred Knowledge, Skills, and Abilities
- Experience with compliance review or quality assurance in EMS, fire, or 911 communications
- Field or console experience in EMS, fire, or 911 dispatch
- Knowledge of public safety reporting and compliance systems
- Knowledge of general reporting systems (e.g. Tableau, Power BI)
- Familiarity with CAD systems, AVL/GPS tracking, and deployment theory
- Strong knowledge of EMS deployment principles and 911 dispatch protocols (e.g., EMD,
MPDS)
- Possess 3 years' experience as an analyst in the public service or healthcare fields
- Hold a degree in public administration, business administration, healthcare administration,
emergency management, or a related field
Physical Demands
- Sitting in front of a computer for extended periods of time
- Occasionally stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and lift/
move 25 pounds.
- Must be able to see objects in presence of glare or bright lighting (e.g., computer screen)
Work Environment
- Office is located in residential complex outside Boerne
- Familial obligations may impact office environment
- Must be able to work effectively without direct supervision
The purpose of this job description is to communicate the general requirements, essential functions and duties of this position. It cannot capture all of the anticipated needs and demands, which may change over time as business needs dictate. Therefore, the Company reserves the right to change them at any time. All employees will perform any other related duties as assigned. The duties, mental functions, physical demands, and work environment factors described above are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of this position.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $46,076 - $59,898