Business Analyst

Position Description: The Business Analyst serves as the subject matter expert on emergency services operations, responsible for defining what gets measured, why it matters, and whether the resulting analysis reflects real world activities and performance. This role pairs directly with the Data Analyst: where the Data Analyst builds the query, the Business Analyst frames the question, validates the interpretation, and carries the findings. The two roles are designed to work as a pair, and a candidate strong in both directions will be considered for either. The ideal candidate brings operational fluency in 911 communications, fire/first response, or EMS, a structured analytical mindset, and the judgment to recognize when a number is arithmetically correct but operationally wrong.

• Translate contractual, regulatory, and clinical standards into documented measurement criteria,

• Frame analytical questions for the data team, specifying the population, the interval, the

• Review analytical output for operational plausibility and identify results that are technically

• Rule on data quality questions referred by the Data Analyst, determining whether an

• Train client users on Victor, including navigation, reporting, and interpretation of standard

• Present and defend findings to client leadership, including the methodology applied, the

• Maintain documentation of standards, definitions, and analytical protocols so that every finding

• Observe all company policies and procedures

• Cross training and assisting Data and Deployment Analyst positions
• Minimal travel may be required
• Perform other duties as assigned

• Demonstrate a high degree of professionalism to engender respect and build rapport as a

• Commit to maintain confidentiality and handle highly sensitive information with discretion
• Perform detailed work accurately and within agreed upon deadlines
• Working knowledge of EMS, fire, or 911 communications operations sufficient to judge

• Proficient with analysis and reporting tools, including Victor, Tableau or Power BI, and AI

• Demonstrated ability to interpret contracts, policy documents, and technical specifications
• Highly detail oriented, with the ability to identify anomalies and inconsistencies within large,

• Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Apple productivity

• Excellent written and verbal communication skills, able to convey technical findings clearly to

• Make use of strong organizational and interpersonal skills
• Prioritize and manage time effectively
• Hold relevant training certificates or equivalent professional experience

• Field or console experience in EMS, fire, or 911 dispatch, such as EMT, paramedic, firefighter,

• Familiarity with EMD protocols (e.g., MPDS) and determinant coding
• Knowledge of EMS deployment principles, system status management, and unit hour

• Familiarity with response time standards and compliance frameworks, including contractual,

• Able to read and run existing SQL queries and interpret the result sets
• Familiarity with CAD systems and AVL/GPS data
• Experience with GIS or spatial analysis tools (e.g., ArcGIS, QGIS)
• Possess 3 years' experience as an analyst in the public service or healthcare fields
• Hold a degree in public administration, business administration, healthcare administration,

• Sitting in front of a computer for extended periods of time
• Occasionally stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and lift move 25 pounds.
• Must be able to see objects in presence of glare or bright lighting (e.g., computer screen)

• Office is located in residential complex outside Boerne
• Familial obligations may impact office environment
• Must be able to work effectively without direct supervision