What are the responsibilities and job description for the Customer Support Specialist position at Swank Motion Pictures?
Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!
The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
- Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
- Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
- Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
- Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
- Collaborate with internal teams to share insights that improve customer engagement and retention strategies
- Bachelor's degree required
- Experience in customer service or digital support
- Strong technical troubleshooting and problem-solving abilities
- Proficiency with CRM systems and digital platforms
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
- 401(k) plan with employer match
- Competitive paid time off: vacation, personal time, holidays, and winter break
- Company sponsored volunteer & community outreach opportunities
- Organizational growth potential through our company sponsored online learning platform
EOE, including IWD and Veterans