What are the responsibilities and job description for the Guest Service Rep (PT) position at SWAN LAKE HOLDINGS LLC?

Greet, register, and assign rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Keep records of room availability and guests' accounts, manually or using computers.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Review accounts and charges with guests during the check-out process.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Contact housekeeping or maintenance staff when guests report problems.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Provides and ensures high-quality assurance relations. Receives and resolves guest complaints referring customers to managers as necessary. Follow up to ensure guest satisfaction.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Arrange restaurant reservations for customers if necessary.
Assist guests with booking, changing and canceling reservations as needed.
Balance and prepare individual paperwork for closing of shift.
Balance bank daily.

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Guest Service Rep (PT)