What are the responsibilities and job description for the Call Center Level 2 SharePoint consultant - client will have face to face interview position at Svam International, Inc.?
Call Center Level 2 SharePoint consultant
Location: Albany NY – 100% On-site – local candidates preferred
Travel: None
Pay rate :- $70-75/hr
Role Type Approximation - PLEASE READ THIS SECTION BEFORE APPLYING TO THIS POSITION
- Administrator / Functional Consultant (55%) SharePoint administration, permissions, content management, governance, stakeholder coordination, operational readiness
- User Experience (UX) (35%) Site design, navigation, information architecture, usability, findability, user adoption
- Developer (10%) Mentions Power Apps and SharePoint, but no coding, custom development, APIs, SPFx, PowerShell, C#, or JavaScript development
Core Duties and Responsibilities:
- Site design, structure, and user experience
- Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
- Coordinates content intake and population across contributors.
- Ensures content is organized, findable, and formatted for efficient use during live calls.
- Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
- Requirements definition for the SharePoint intranet and knowledge base PowerApps
- Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
- Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
- Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
- Stakeholder management, handoffs, and dependency tracking
- Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
- Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
- Access controls, permissions, and operational readiness
- Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
- Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
- Progress communication and documentation
- Produces walkthrough materials and recordings to support review and onboarding.
- Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
Job Qualifications:
- Bachelor's Degree.
- 6 years of relevant experience.
- An equivalent combination of advanced education, training, and experience will be considered
Salary : $70 - $75