Call Center Level 2 SharePoint

Job Number: 26-01190

Immediate Hire! ECLARO is looking for a Call Center Level 2 SharePoint for our client in Albany, NY.

ECLARO's client is working with cutting edge technology to deliver modern user experience for a large scale, complex environment. Come join our team and take the next step in your career!

Responsibilities:

• Site design, structure, and user experience.
• Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
• Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
• Maintains an inventory of pages and sections.
• Content management and readiness coordination.
• Coordinates content intake and population across contributors.
• Ensures content is organized, findable, and formatted for efficient use during live calls.
• Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps.
• Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
• Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
• Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking.
• Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
• Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness.
• Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
• Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation.
• Produces walkthrough materials and recordings to support review and onboarding.
• Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
  
  

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  
  

If interested, you may contact:

Melissa Francisco

Melissa.Francisco@eclaro.com

646-849-5125

Melissa Francisco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.