Concierge of Services, Administration & Marketing

Position Purpose: Serve as the primary point of contact for client relationships and working dog owner communications; drive customer acquisition through execution of the company's marketing strategy; and support daily operations through a range of administrative responsibilities.

About the Company: Svalinn has set the gold-standard in the protection dog industry. We breed, raise and train our animals in-house. As an established organization, we deliver unmatched quality, reliability and care in everything we do. Our reputation is built on excellence – in our dogs, our people and our customer experience. We work closely with a discerning clientele who expect precision, professionalism and discretion at every step. Our company blends two decades of expertise in canine training, health and behavior with a culture of teamwork, integrity and operational excellence. Every team member plays a hands-on role in our success, contributing to an environment where world-class dogs and world-class service go hand in hand.

Core Functions and Responsibilities:

Concierge of Services & Customer Relations

• Respond to and follow up on website inquiries and phone calls, providing information about the company's background, philosophy, training methodology, and working dog pricing and services
• Build and maintain a database of prospective customers
• Establish and nurture lasting relationships with customers through consistent, professional communication
• Develop and execute a structured communication plan for ongoing owner engagement
• Coordinate with a third-party photographer to provide images to clients
• Host prospective and current clients during ranch visits

Administration

• Manage delivery logistics, follow-on training scheduling, and annual recertification coordination
• Book and coordinate all travel for mobile trainers
• Process online store orders, including payment handling and fulfillment
• Maintain and update the company website, including dog and employee profiles and page content review
• Manage the company master calendar
• Oversee creation and distribution of special mailings and cards, including recipient lists

Marketing

• Partner with the President to develop the annual marketing strategy
• Serve as the primary contact for marketing vendors and inquiries
• Track and report on customer acquisition metrics tied to marketing initiatives
• Collaborate with a third-party social media content creator to ensure a cohesive brand presence
• Represent the company at marketing events as needed

Skills & Qualifications

• Self-motivated, confident, and results-driven with a strong sense of ownership
• Proven ability to build and maintain client relationships with professionalism and warmth
• Excellent written and verbal communication skills
• Comfortable working in a dynamic, evolving business environment
• Capable of navigating sensitive situations involving clients and their working dogs with discretion and composure
• Committed to maintaining strict confidentiality regarding company operations and training methods
• Willing and able to travel as required
• Proficient in Google Suite; comfortable adopting and navigating new software systems as needed

Pay: From $65,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $65,000