What are the responsibilities and job description for the Customer Account Specialist position at SV MICROWAVE?
Are you a relationship-oriented person who wants a professional career with challenging assignments? Would you enjoy collaborating with others to find solutions to customer requests but are more interested in account management than direct sales? Would you take pride in working for an innovative company with major commercial and military customers?
If you’re a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a Customer Account Specialist. This is a key entry-level position that can lead to a career in account management or provide a good foundation for other careers in a business or manufacturing environment.
This is not a direct sales position, there is no cold calling. We have sales representatives and applications engineers who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships.
SV Microwave, a division of Amphenol, is a recognized world leader in RF and microwave connectors, cable assemblies, and resistive products. Our success is dependent on the ability of our people and, likewise, our people are committed to the success of SV.
Responsibilities
Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by:
- Processing orders, often with complex requirements, from quoting stage through delivery.
- Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
- Working with customers to meet project expectations for delivery and quality.
- Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
- Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
- Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.
Requirements
- Associate's or Bachelor’s Degree
- Proficient with computers, Microsoft Office
- Excellent initiative and problem-solving skills
- Good communication skills, both written and verbal
- Professional demeanor
- Prior customer service or sales experience preferred
- Exposure to components/electronics industry a plus
What we offer
- A supportive, high-trust work environment with clear expectations, transparency, and a shared commitment to excellence
- The stability of a company with a record of strong financial performance
- A meritocracy where a high level of achievement and contribution is rewarded
- Veteran and military-friendly environment
- Competitive compensation, incentives and retirement plans
- On the job training and career development opportunities
- 401k with a company match plus an additional employer-paid contribution
- 15 days of Paid Time Off, tiering up in years 3, 5 and 8
- 12 paid holidays
- Complete benefit package includes medical, dental, vision, disability, life insurance, student loan repayment assistance, tuition reimbursement, EAP, a company-matched 401k contribution and a non-elective company 401k contribution.
Position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.
SV Microwave is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Drug-free workplace.
If you are ready to join a company that is changing the way people connect, apply today!