Customer Service (Account Coordinator)

Who we are:

Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market.

Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulation, graphic design, manufacturing, packaging and delivery.

Job Title: Account Coordinator

The Account Coordinator plays a vital role in client relationship management, responsible for various aspects of support that enhance the client experience. This role involves collaborating with Account Executives and Business Development to provide seamless service to clients by managing tasks such new product sample management, internal order management, customer-supplied material management, finished goods shipping, and addressing production timing escalations. The Account Coordinator ensures efficient operations and client satisfaction, contributing to the overall success of the business.

Organizational Relationships

Reports to: Vice President of Commercialization

Responsibilities will include, but are not limited to:

• Product Sample Management: Oversee the process of managing new product samples, ensuring timely delivery to clients, and maintaining clear communication throughout the sample phase.
• Customer Supplied Material Management: Liaise with customers to coordinate the delivery and receipt of customer-supplied materials, including tracking ETAs and packing slips. Create internal purchase orders as necessary.
• Management of Sample Stock: Manage inventory and replenishment requests to ensure an adequate sample stock is available to the Sales Team.
• Finished Goods Sample Shipping: Facilitate and manage the shipping of finished goods between the client and the internal shipping department, ensuring orders reach their destination on time and in excellent condition.
• Order Processing: Process customer purchase orders and maintain accurate order information within internal systems. Review order details for completeness and accuracy, coordinate with the Account Executive regarding discrepancies or required changes, and support order revisions and updates as directed.
• Open Order Report Management: Maintain and update open order reports, ensuring information is accurate and current. Monitor orders for potential delays, risks, or discrepancies, summarize key updates and issues, and communicate findings to the Account Executive for follow-up and customer communication as needed.
• Collaborative Support: Assist Account Management and Business Development Teams in various support tasks to enhance client service and ensure seamless operations.
• Administrative Support: Provide general administrative support as needed to contribute to overall departmental efficiency.
  
  
  

Requirements:

• Proven admin or assistant experience
• Ability to manage multiple assignments simultaneously
• Positive attitude for a high paced work environment
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office (Excel, Word, Powerpoint, etc.)
• Entry level, previous administrative experience a plus
• Associates Degree or equivalent
  
  
  

Equal Employment Opportunity

Cosmetic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.