What are the responsibilities and job description for the Customer Service position at Access Labs?
Description
Job Summary:
Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships.
Responsibilities
Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Summary:
Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships.
Responsibilities
- Responding to client inquiries via phone, email, chat, or in person
- Providing information about products, services, pricing, and company policies
- Resolving issues by addressing complaints, concerns or issues promptly and effectively
- Maintaining a positive attitude with clients and coworkers to build rapport and customer satisfaction
- Documenting customer feedback, complaints, and suggestions to identify trends, improve processes, and enhance the overall customer experience
- Following company policies, guidelines, and protocols for customer interactions, data privacy, and security protocols
- Additional tasks may be assigned at any time by the supervisor
- High School Diploma is required
- 3 years of Customer Service experience (preferred)
- Comfortability answering phones and greeting clients
- Tech savvy - strong computer skills, including data entry and medical software
- Understands the value in maintaining high customer satisfaction
- Excellent communication and organizational skills
- Strong oral and written English communication skills
- Ability to quickly retain and recall information
Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.