What are the responsibilities and job description for the IT Manager position at Suzor IT?
Salary: $70,000.00-$75,000.00Role Summary The IT Leader provides strategic oversight and day-to-day leadership for IT staff while acting as the primary technical liaison for customers. This role ensures operational efficiency, translates business needs into technical solutions, and builds trust-based client relationships.Core ResponsibilitiesTeam Leadership: Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training.Client Management: Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues.Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting.Projects & Strategy: Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals.Asset & Budget Oversight: Manage hardware/software lifecycles and inventory, coordinating procurement with finance to maximize investment valueRequirements & QualificationsExperience5 years of experience in IT Service Delivery or a similar technical role, with at least 2 years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).Proven experience in Client Relationship Management or Account ManagementSoft Skills & CompetenciesStrategic Thinking: Ability to develop annual IT roadmaps and align technology with client business goals.Communication: Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations.Problem Solving: Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.Education & Certifications (Preferred)Bachelors degree in Information Technology, Business Administration, or related field (or equivalent experience).ITIL Foundation certification (demonstrating understanding of service delivery standards).Project Management certification (PMP or CAPM) is a plus.Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.
Salary : $70,000 - $75,000