What are the responsibilities and job description for the IT Technical Support II position at SeaGlass IT?
**Massachusetts local candidates ONLY**
Title: IT Technical Support II
Employment Type: Permanent Direct Hire (W2 w/ Full-Time benefits)
Location: Marlborough, MA - first 2 weeks onsite training M-F then hybrid
Schedule: No on-call rotation or off hours work
Hours: 2nd shift working 2pm-10pm EST (preferred) to support West Coast client. *However, client open to core hours (9-5pm EST) for the right candidate*
Description: Join a growing IT services team where you''''ll tackle challenging Level 2 support issues, work with modern Microsoft technologies, and collaborate with a close-knit team that values ownership, learning, and career growth. If you''''re looking for more than just password resets and want the opportunity to solve complex technical problems, contribute to infrastructure projects, and build your skills alongside experienced engineers, this is an excellent next step.
Required Skills:
- Minimum 2 years experience in Help Desk, Technical Support or similar roles
- Remote Monitoring (RMM tools): ManageEngine, Intune, ConnectWise, etc
- Ticketing Systems: ConnectWise, Jira, Zendesk, etc
- Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts
- Active Directory and Windows environment support
- CompTIA A or Network Certifications (highly preferred)
Salary : $50,000 - $60,000