What are the responsibilities and job description for the Account Manager position at Sussex Tool & Supply?
About the Role
We are seeking a highly motivated Account Manager to join our team. This individual will serve as a key liaison between our company and our customers, ensuring exceptional support and efficient management of inventory systems. The ideal candidate will have hands-on experience with machining processes, the ability to work with others, and the skills to manage an Inventory Management System (IMS) while building lasting customer relationships.
Key Responsibilities
- Customer Relationship Management
- Serve as the primary point of contact for assigned accounts.
- Build and maintain strong, long-term relationships with customers by understanding their business needs and providing tailored solutions.
- Conduct regular on-site visits to support customer requirements, resolve issues, and identify opportunities for growth.
- Tool Testing
- Work with applications team to test and document results.
IMS (Inventory Management System) Oversight
- Manage and optimize customers’ IMS systems, ensuring proper stock levels of tools, PPE, and consumables.
- Track and analyze usage data to recommend inventory adjustments, cost savings, and improved efficiency.
- Coordinate with internal teams to ensure timely replenishment and accurate reporting.
- Sales & Business Development
- Identify new sales opportunities within existing accounts and support the onboarding of new clients.
- Prepare and deliver customized proposals and presentations based on customer needs.
- Collaborate with the sales team to achieve revenue targets and meet account growth objectives.
Qualification
Preferred:
- Previous experience in account management, sales, or customer-facing technical support.
- Knowledge of vendor-managed inventory (VMI) programs and related systems.
- Ability to analyze data and prepare usage and cost-saving reports for customers.
What We Offer
- Competitive salary plus performance-based incentives.
- Comprehensive benefits package (health, dental, vision, 401k, etc.).
- Mileage covered for customer visits.
- Ongoing training and career growth opportunities.
- A collaborative and supportive work environment.
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $70,000