What are the responsibilities and job description for the Account Manager position at CSN Collision?
Account Manager
Location: Menomonee Falls, WI
Company: 1Collision County Line Job Type:
Full-Time: (32–40 hours/week) | No weekends
Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we’re looking for enthusiastic, detail-oriented professionals to join our team.
Position Overview: As an Account Manager, you will play a vital role in ensuring our customers receive the best possible experience throughout the repair process. You’ll act as the primary point of contact, supporting customers from their first visit to final delivery. This role requires close collaboration with estimators, technicians, and insurance partners to deliver timely communication, ensure repair accuracy, and maintain profitability.
Key Responsibilities:
· Provide a welcoming and professional customer experience from start to finish
· Guide customers through the collision repair process and answer questions clearly
· Gather vehicle photos and accident details to support estimators
· Keep customers informed of repair status and progress updates
· Verify insurance, liability, and rental coverage prior to appointments
· Receive and process parts and sublet invoices; confirm estimate accuracy
· Schedule and manage sublet appointments for customer vehicles
· Conduct final quality control checks before vehicle delivery
· Assist with insurance approvals and accounts receivable follow-up
· Support team members and take on additional projects as needed
· Strong communication and interpersonal skills
· Excellent organizational and time management abilities
· Attention to detail and a customer-first mindset
· Ability to multitask in a fast-paced environment
· Previous experience in customer service or the collision repair industry is a plus
· Competitive pay
· 401(k) retirement plan
· Medical, dental, and vision insurance
· Paid vacation and PTO
· Flexible scheduling
· Supportive team environment with opportunities for career growth
Ready to grow with us? We’re proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.