Service Writer

Overview

Job description:

Overview
Join our dynamic RV team as a Service Writer and become the vital link between our valued customers and our skilled technicians! In this energetic role, you'll be the friendly face guiding customers through their vehicle service experience, accurately documenting their needs, and ensuring seamless communication between clients and the service department. Your enthusiasm and RV knowledge will drive customer satisfaction and help maintain our reputation for exceptional service. This paid position offers an exciting opportunity to grow your career in RV service management while working in a fast-paced, customer-focused environment.

Duties

• Greet customers warmly, listen attentively to their RV concerns, and accurately record their service requests
• Explain recommended repairs and maintenance options clearly, emphasizing benefits and value to the customer
• Coordinate with technicians to prioritize repairs and communicate customer expectations effectively
• Upsell additional services or maintenance based on vehicle diagnostics and mechanical knowledge to enhance customer satisfaction and dealership revenue
• Handle cash transactions professionally while maintaining accurate records of all financial dealings
• Follow up with customers post-service to ensure satisfaction and foster long-term relationships

Requirements

• Proven dealership experience or background in RV, auto, or power sports service management is highly preferred
• Strong mechanical knowledge with familiarity in RV diagnostics, repair procedures, and RV maintenance practice.
• Excellent customer service skills with a positive attitude and clear communication abilities
• Ability to up sell services confidently while maintaining integrity and trust with customers
• Mechanical experience or service technician background is a plus for understanding complex repairs
• Basic cash handling skills with attention to detail in record keeping
• RV sales experience is advantageous but not mandatory
• Valid driver’s license with a clean driving record is preferred

Join us and help us deliver top-tier service experiences that keep our customers coming back. Your expertise will be instrumental in driving success—apply today to start your rewarding career in RV service management!

Join us to be part of a vibrant team dedicated to delivering outstanding automotive care! Your expertise will help customers keep their vehicles safe and reliable while advancing your career in the automotive industry.

Pay: $35,000.00 - $45,000.00 per year

Work Location: In person

Salary : $35,000 - $45,000