Facilities Manager

Overview

Susquehanna is seeking an experienced Facilities Manager to join our property management team. Reporting to the Global Property Manager, this role is responsible for overseeing day-to-day operations and support the U.S. Facilities team. Responsibilities include managing work orders, developing processes and ensuring effective communications between departments and stakeholders. The ideal candidate will demonstrate a proactive, results-driven approach, along with strong management and problem-solving skills.

In this role you will: 

• Oversee daily operations of class A multi-story office headquarters environment.
• Serve as a primary point of contact for facility related inquiries, issues, and escalation across headquarters.
• Manage, maintain, and monitor the facilities ticketing/work order system, and provide performance insight to management.
• Manage and oversee a team of facilities staff ensuring high performance, accountability, and service excellence.
• Assist in identifying necessary resources to meet team goals and help prioritize outstanding action items.
• Assist with properties-related requests, support vendor relationship management and help maintain regulatory compliance.
• Develop and implement preventative maintenance programs to maximize equipment life cycles.
• Ensure compliance with health and safety policies, procedures to support a safe, productive work environment.
• Ability to maintain customer service focus while juggling multiple responsibilities and priorities.
• Ability to be self-directed and self-motivated to handle various tasks. The Individual will be empowered to make decisions with the guidance of the Global Property Manager.
• Assist in documenting responsibilities, improving efficiency, and streamlining processes.
• Help evaluate current facility processes and make recommendations for improvement.
• Identify training needs for end-users and direct reports to increase efficiency and productivity.
• Contribute to developing policies, procedures, and standards for operational processes.
• Support additional responsibilities as required.

What we’re looking for

 What we’re looking for:

• 5-10 years of relevant experience required, preferably in corporate facilities, property management, or multi-site building management.
• FMP or CFM certification a plus, not required.
• Experience managing employees and driving team performance.
• The ability to work independently, demonstrate resourcefulness and apply critical thinking skills.
• Verbal and Written Communication: The ability to effectively convey ideas and facts across internal teams.
• Analysis and Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
• Planning and Organizing: Coordinates ideas and resources to achieve goals.
• Flexibility and agility to adapting to the team’s needs.
• Ability to work independently and function as part of a team.
• Strong time management, research & analytical skills.
• A history of detail-oriented, multi-tasking in a fast-paced, deadline-driven environment. 
• Visa sponsorship for work authorization is not available for this position now or in the future.

#LI-RH1