Junior Ecommerce Account Manager

Jr. Ecommerce Account Manager

Corporate, White, GA, US 

Surya is a leading home décor company known for its innovative designs and breadth of high quality home accessories. Our product catalog includes area rugs, pillows, throws, lighting, accent furniture and art sold through a broad range of global retailers, distributors, interior designers, and decorators. Surya fosters a fast-paced work environment built on creativity and collaboration with each employee taking personal ownership in the company. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

We are looking for a Jr. Ecommerce Account Manager to make an impact on multiple facets of our ecommerce business – including customer relationship management, product content management, supply chain operations, pricing strategy, marketing and merchandising. They will be able to identify growth opportunities and deliver results across all aspects of the business.

Responsibilities

The ideal candidate will have strong customer experience, intuition, business, and product knowledge combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. Good judgment, ability to influence, analytical talent, and exceptional communication are essential to success in this role.

• Demonstrate a clear understanding of eCommerce and a knowledge of how to effectively sell in a competitive digital environment that is constantly changing.
• Manage communications between omnichannel clients and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Recognize business opportunities and follow through to take advantage of them.
• Learn a large, rich product catalog that is constantly changing.
• Review data and assist in developing new business with existing clients and/or identifying areas of improvement.

What you will do as an Jr. Ecommerce Account Manager:

• The primary role of the Junior Account Manager is to support the Senior Account Management team in driving long-term profitable growth.
• Manage content, pricing, and promotional strategy for Surya’s large product catalog.
• Conduct regular sales and activity analysis to determine performance of customer portfolio and identify areas for improvement.
• Conduct competitive analysis to evaluate market trends and identify new opportunities
• Work collaboratively with internal teams across multiple business functions to build new and improve existing processes
• Proactively identify issues and develop innovate solutions.

Basic Qualifications for the Jr. Ecommerce Account Manager: An ability to hit the ground running – a confident, entrepreneurial self-starter.

·      1 - 3 years of proven experience as a Junior Account Manager, Sales coordinator or relevant role ideally working or having studied ecommerce, account management, product management, project management, financial analysis and/or marketing is preferred

·      Excellent interpersonal, presentation, organizational, writing, listening, and comprehension skills.

·      Self-motivated and self-directed

·      Eager to learn and grow the business.

·      Analytical ability and experience manipulating data to develop recommendations.

·      Ability to seamlessly work across functional and organizational boundaries.

·      Exemplary problem-solving skills, using a sound system of judgment to thoroughly analyze various options before making a decision.

·      A track record of taking on big challenges and delivering despite obstacles.

·      Bachelor’s degree

Preferred Qualifications for the Jr. Ecommerce Account Manager

• The Account Manager must have the ability to think both strategically and tactically with strong attention to detail.
• Strong analytical and quantitative skills
• Proven ability to identify, analyze, and solve ambiguous problems independently with an exceptional attention to detail.
• Technical aptitude and agility to learn web-based tools.
• Proficient in Excel

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.