What are the responsibilities and job description for the Administrative Assistant - Small Business Center position at Surry Community College?
- To support programs and activities of the Small Business Center (SBC), providing administrative support and assistance as needed to achieve the Center’s mission, goals, and objectives.
- Provide outstanding customer service to client on phone, in SBC office, and in classes.
- Work with others in an office environment.
- Establish and maintain effective working relationships with those contacted in the course of work. Analyze problems, identify alternative solutions, and implement recommendations in support of SBC and the college’s goals.
- Communicate clearly and concisely, both orally and in writing.
- Effectively handle a work environment and conditions which involve periodically working irregular hours.
- PLEASE NOTE: The location for this position is SBC@InterWORKS in Mount Airy.
- Set up and schedule Small Business Center seminars within the Community College system, including reserving classrooms and scheduling speakers for seminars. Insure the appropriate equipment is available for instructors to present seminars.
- Complete class setup forms in a timely fashion and report/grade seminar results in in NCID system.
- Prepare instructor packets with appropriate forms, including registrations, evaluations, instructor handouts, instructor contracts and W-9 forms.
- Manage seminar registration process and send reminder communication to seminar participants.
- Assist with SBC promotion efforts by developing E-Marketing pieces to promote SBC classes and developing seminar marketing flyers and other promotional materials. Maintain SBC address books and mailing lists. Initiate and update the e-mail newsletter of seminars to 2,000 contacts via Constant Contact.
- Assist with SBC on-line marketing and social media efforts. This includes updating the SBC Website and Facebook Events Page. Place seminar ads in publications as directed, and distribute marketing materials in the community (multiple Chambers of Commerce and other partner agencies). Communicate seminars to SCC Marketing department for distribution.
- Manage SBC resource library, maintaining list of library assets and tracking items loaned to clients. Follow-up on unreturned materials; report lost/unrecoverable items to Director.
- Assist Director with annual SBC report and other administrative duties as needed.
- Adhere to state SBC guidelines as established by Small Business Center network and state Director.
- Represent SBC in a positive, professional manner. Communicate with and assist SBC clients via phone and email.
- Handle SBC office operations, including maintaining and ordering office supplies and equipment as directed.
- Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must meet the requirements listed below that represent the knowledge, skill, and/or ability necessary to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
KNOWLEDGE OF:
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret common correspondence and reports.
- Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at-large.
- Ability to write using proper grammar and punctuation.
- Ability to effectively present information to management, students, faculty, staff, or the public at-large.
MATHEMATICAL SKILLS:
- Ability to apply and understand standard mathematical operations such as addition, subtraction, multiplication, and division.
- Ability to apply mathematical operations to such tasks as budget preparation, frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
KNOWLEDGE OF:
- Operational characteristics, services, and activities of a small business center.
- SBC guidelines that impact job.
- Community College processes and policies that impact job.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS and ABILITIES:
- Understanding of and commitment to the unique nature and role of the College and to the philosophy of the community college system.
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Five years of increasingly responsible experience in business working in an office environment.
- Proficiency or ability to quickly learn Microsoft office programs including Word, Excel, Publisher, and PowerPoint. Ability to use E-mail marketing software. Prefer an individual who has experience with on-line marketing and social media.
- Possession of, or ability to obtain, an appropriate, valid driver’s license.
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Five years of increasingly responsible experience in business working in an office environment.
- Proficiency or ability to quickly learn Microsoft office programs including Word, Excel, Publisher, and PowerPoint. Ability to use E-mail marketing software. Prefer an individual who has experience with on-line marketing and social media.
- Possession of, or ability to obtain, an appropriate, valid driver’s license.
KNOWLEDGE OF:
- Operational characteristics, services, and activities of a small business center.
- SBC guidelines that impact job.
- Community College processes and policies that impact job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to sit, stand & walk; use hands handle objects, tools or controls; reach with hands and arms
- The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Indoor working environment; periodically working irregular hours.
- The noise level in the work environment is usually low.