What are the responsibilities and job description for the Instructional Support Assistant position at Surry Community College?
The Instructional Support Assistant provides cross-functional support for library and learning resources, training, digital accessibility, and technology. The position provides frontline assistance to library users, basic technology training support, routine technical support, and accessible document remediation. Working collaboratively with Library Services, Training and User Support, and technology support, the position provides timely and consistent support and refers advanced or specialized needs to the appropriate staff.
Essential Duties and Responsibilities
- Assist with routine library operations and technology support, including opening and closing the library as assigned, to maintain effective services for students and employees.
- Catalog library materials in the integrated library system to support accurate records and access to the collection.
- Coordinate interlibrary loan requests. Locate and request materials, prepare items for mailing, receive incoming materials, and notify patrons when requested items are available.
- Provide frontline library and learning-resource assistance to students, employees, and community patrons, including access to library databases, electronic resources, research tools, and other learning materials.
- Provide basic research and resource assistance, and refer advanced research needs to appropriate library personnel.
- Coordinate the Surry County Digital Heritage project, the Genealogy Room, and College Archives services.
- Conduct part-time employee technology orientations and provide backup support for new employee technology orientations as needed to ensure employees receive required technology information promptly.
- Assist with program-specific technology orientations, including delivery of multiple or concurrent orientation sessions across campus locations.
- Update and maintain tutorials, quick-reference guides, FAQs, and other technology support resources.
- Coordinate scheduling and user orientation for the college’s Green Room and provide basic assistance with Green Room technology and equipment.
- Assisting users with routine technology questions and basic troubleshooting, and referring advanced issues to appropriate IT or instructional technology personnel.
- Assist faculty and staff with remediation of accessible digital documents and materials using established accessibility standards, tools, and college procedures.
- Participate in cross-training to provide effective backup coverage across assigned instructional, technology, and learning-support functions.
- Perform other related duties as required to support the college’s instructional, technology, and learning-resource services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must meet the requirements listed below that represent the knowledge, skill, and/or ability necessary to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
OTHER SKILLS and ABILITIES:
Required Qualifications
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret common correspondence and reports.
- Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at-large.
- Ability to write using proper grammar and punctuation.
- Ability to effectively present information to management, students, faculty, staff, or the public.
MATHEMATICAL SKILLS:
- Ability to apply and understand standard mathematical operations such as addition, subtraction, multiplication, and division.
- Ability to apply mathematical operations to such tasks as budget preparation, frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS and ABILITIES:
- Excellent customer service skills, functional skills with MS Office software, ability to work well independently and with others, organizational skills, ability to manage multiple projects and prioritize workflow.
- Understanding of and commitment to the unique nature and role of the College and to the philosophy of the community college system.
Associate’s degree, experience in a public service environment, experience with MS Office software, ability to work independently and with others, ability to manage and prioritize multiple tasks.
Preferred Qualifications
Bachelor’s degree, experience in a community college learning resource center or other library; familiarity with automated library systems and genealogical research.
Certificates, Licenses, Registrations Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
- The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually low.
- While performing the duties of this job, the employee will occasionally be outside.