Junior Instrument Sales Support & Repair Technician

Salary Range

$65,000 – $85,000 annually, commensurate with experience, skills, and geographic location.

Position Summary

The Junior Instrument Sales Support & Repair Technician serves as a primary technical resource for internal sales teams, providing accurate and timely support on analytical instrument functionality, configurations, specifications, and limitations. In addition, the role supports the bench-based diagnosis, repair, testing, and refurbishment of analytical laboratory instruments.

Key Responsibilities

Sales Technical Support (Primary Focus)

• Serve as the first-line technical support contact for internal sales representatives

• Respond to technical questions related to analytical instrument operation, specifications, configurations, and performance

• Advise sales teams on instrument configurations, accessories, consumables, and compatibility

• Support customer inquiries, quotations, and pre-sale technical discussions

• Assist with troubleshooting to distinguish service issues from application-related questions

• Communicate technical limitations, lead times, and service considerations clearly

• Escalate complex or application-specific inquiries to senior technical staff as appropriate

Bench Repair & Technical Service (Secondary Focus)

• Perform in-house, bench-based diagnostics, repair, calibration, and preventative maintenance on analytical instruments

• Disassemble, repair, replace, and reassemble mechanical, electrical, and fluidic components

• Assist senior technicians with complex repairs and refurbishment projects

• Conduct functional testing and verification to ensure quality and performance standards are met

• Accurately document repair activities, findings, test results, and parts usage

• Maintain service benches, tools, and test equipment in proper condition

Documentation & Cross-Functional Collaboration

• Maintain service records, repair documentation, and internal technical references

• Contribute to internal knowledge bases related to common questions and instrument configurations

• Communicate clearly with sales, service, and operations teams regarding instrument status and turnaround times

Required Qualifications

• Associate’s degree, technical certificate, or equivalent hands-on experience in electronics, instrumentation, or engineering technology

• Basic understanding of electrical and mechanical systems (fluidics experience preferred)

• Hands-on experience with bench tools and test equipment

• Strong troubleshooting and analytical skills

• Ability to explain technical concepts clearly to non-technical audiences

• Basic computer proficiency for documentation and communication

Preferred Qualifications

• Experience with analytical or scientific laboratory instruments

• Familiarity with chromatography, spectroscopy, or precision measurement systems

• Prior experience supporting sales, customer service, or applications teams

• Exposure to laboratory or regulated environments

Competencies & Attributes

• Clear, professional communicator with a customer-support mindset

• Detail-oriented and well organized

• Collaborative and responsive in a sales-support environment

• Motivated to learn new instruments and technologies

Work Environment

• Bench-based role in an in-house service or laboratory environment with standard business hours.