Salesforce Administrator

For over 29 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,700 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.
Discover how SIS can help you Operate Smart™ at sisfirst.com.

The Salesforce CRM Administrator will assist with the ongoing development and optimization of our Salesforce platform. The administrator will work cross functionally with multiple departments, including, but not limited to Sales, Marketing, and Services. This role is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, automations, and security. Monitors end-user usage of systems and data quality adherence to standards and performs administrative and user support tasks.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Serve as a system administrator for the Salesforce environment with 200 users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Create and maintain process diagrams using UPN tool
• Configure and maintain AI solutions in Salesforce
• Complete regular internal system audits and prepare for upgrades
• Configuration to support integrations
• Proficiency in Salesforce Flow
• Handle the preliminary analysis of new requests, including getting to the “why” behind the request, documenting requirements, and thinking through solution recommendations that may differ from the initial request.
• Work with management and other teams to maintain continuous Salesforce technology growth, and apply those new skills across the company
• Assist training new users; growing the Salesforce skill set across the organization; gather requirements from stakeholders and end users
• Work independently with members of the user community to define and document development requirements
• Excellent project management and change management skills; communication; execution; training and post change monitoring
• Will work with data manipulation for analysis and cleanup using Excel and other tools; will concentrate on; Data quality awareness
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications processes
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

Bachelor’s degree preferred or Associate degree and relevant work experience.

CERTIFICATIONS & LICENSES

• Salesforce Certified Administrator
• Salesforce Platform App Developer

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Minimum two years of experience as a Salesforce Administrator
• Certified Salesforce Administrator (ADM201)
• ETL utilizing Data Loader, Data Import Wizard, Excel
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred

DEMONSTRATED KNOWLEDGE OR CERTIFICATION in several of the following:

• Agentforce – Agentblazer Champion status or higher
• Advanced Data Analysis skills, such as Python and pandas
• Agile/Scrum
• Breadwinner NetSuite integration
• Conga Composer & Sign
• Data Cloud
• HubSpot integration
• Quantum Whisper integration
• Sales Cloud Forecasting
• Salesforce CPQ
• Salesforce Maps Advanced
• Salesforce Spiff
• Salesforce Surveys
• Service Cloud Omni Channel
• PowerBI or CRM Analytics
• Trailhead Superbadges (3 or more)

SUPERVISORY RESPONSIBILITIES:

None.

BENEFITS:

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid environment depending on the role

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

Education

• Associates or better
• Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.