What are the responsibilities and job description for the Director of Inpatient Services (Med/Surg, ICU, and Case Management) position at Surgery Partners Brand?
Key Responsibilities
Operational Leadership
- Provide leadership and operational oversight for the Medical-Surgical unit, Intensive Care Unit, and Case Management department.
- Ensure safe, effective, and efficient delivery of inpatient care services.
- Develop and implement departmental goals that align with hospital strategic priorities.
- Monitor daily patient census, staffing levels, and patient flow to ensure optimal resource utilization.
- Collaborate with physician leadership to support efficient care delivery and clinical excellence.
Clinical Quality and Patient Safety
- Ensure compliance with regulatory and accreditation standards including CMS, state regulations, and The Joint Commission.
- Monitor quality metrics including infection prevention, patient outcomes, readmission rates, and patient satisfaction.
- Lead performance improvement initiatives focused on clinical quality, safety, and patient experience.
- Promote evidence-based practice and adherence to clinical standards across inpatient units.
Workforce Leadership and Staffing
- Provide leadership, mentorship, and supervision to nurse managers, supervisors, and case management leaders.
- Ensure appropriate staffing models and staffing plans to support patient acuity and census fluctuations.
- Support recruitment, retention, and professional development of nursing and case management staff.
- Conduct performance evaluations and leadership development planning for direct reports.
- Promote a positive work environment that supports staff engagement and teamwork.
Care Coordination & Case Management
- Oversee case management operations including discharge planning, utilization review, and care coordination.
- Collaborate with physicians, social services, and post-acute providers to ensure appropriate care transitions.
- Monitor length of stay, avoidable days, and readmission trends.
- Support case management initiatives that improve patient outcomes and reduce unnecessary utilization.
Patient Throughput & Capacity Management
- Partner with hospital leadership to optimize patient flow and bed utilization.
- Support initiatives that reduce length of stay and improve discharge efficiency.
- Collaborate with emergency department leadership and procedural areas to improve admission and transfer processes.
- Monitor hospital throughput metrics and implement improvement strategies.
Financial and Operational Performance
- Manage departmental budgets, productivity, and operational performance.
- Monitor labor utilization, staffing productivity, and operational expenses.
- Identify opportunities to improve operational efficiency while maintaining high standards of care.
- Participate in strategic planning and growth initiatives related to inpatient services.
Clinical Technology & Informatics
- Support effective utilization of the electronic health record, including Epic, to improve clinical documentation, communication, and patient care coordination.
- Ensure staff competency in documentation and use of clinical information systems.
- Partner with clinical informatics teams to optimize workflows and reporting.
Leadership Responsibilities
- Direct supervision of:
- Nursing staff (Med-Surg and ICU)
- Case Management leadership
- Clinical supervisors, charge nurses or coordinators as assigned
- Foster interdisciplinary collaboration across departments.
- Serve as a key member of the nursing leadership team.
- Participate in hospital committees, leadership councils, and quality initiatives.
Qualifications
Education
- Bachelor of Science in Nursing (BSN) required.
- Master’s degree in Nursing, Healthcare Administration, or related field preferred.
Licensure
- Current Registered Nurse (RN) license in the state of practice.
Experience
- Minimum 5–7 years of progressive leadership experience in hospital inpatient services.
- Experience managing Med-Surg, ICU, or critical care services preferred.
- Experience overseeing case management, care coordination, or utilization review strongly preferred.
- Demonstrated experience in quality improvement, staff development, and hospital operations.
Key Competencies
- Inpatient clinical operations management
- Critical care and acute care leadership
- Patient flow and throughput management
- Case management and care coordination
- Regulatory compliance and accreditation readiness
- Workforce development and leadership
- Budget and operational management
- Quality improvement and patient safety
Working Environment
- Hospital inpatient clinical setting.
- Requires collaboration with physicians, nursing staff, ancillary services, and executive leadership.
- May require participation in leadership call rotations and hospital operations oversight.