National Accounts Fiber Coordinator (Account Representative)

National Accounts Fiber Coordinator (Account Representative)

Pay Rate: $22.00/hour

Schedule: Full-Time | Temporary Opportunity

Work Arrangement: Hybrid

Position Overview

We are seeking a detail-oriented and customer-focused National Accounts Fiber Coordinator to support the movement of recyclable materials between distribution centers, processing facilities, and customers. This role serves as a key liaison between suppliers, customers, logistics, sales, and accounting teams to ensure timely pickups, deliveries, and exceptional customer service.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and has strong organizational and communication skills.

Schedule

• Monday – Friday
• 7:00 AM – 4:00 PM
• Occasional overtime opportunities based on business needs
• Hybrid work environment with scheduled in-office days and flexibility to report onsite as needed

Key Responsibilities

Account Coordination & Customer Support

• Serve as the primary point of contact for suppliers and customers regarding orders, shipments, and account inquiries.
• Build and maintain strong business relationships with assigned accounts.
• Respond promptly to inquiries and resolve discrepancies in a professional manner.
• Coordinate with sales, logistics, accounting, and operations teams to support customer needs.
• Assist with onboarding new accounts and maintaining accurate account information.

Logistics & Scheduling

• Manage weekly shipment allocations and coordinate pickups and deliveries.
• Monitor transportation schedules to ensure on-time service.
• Work closely with logistics providers and customers to address scheduling changes and exceptions.
• Help maintain inventory flow and support operational efficiency.

Administrative & Reporting

• Process customer and supplier transactions accurately.
• Maintain account documentation and records within company systems.
• Monitor and track shipment activity and performance metrics.
• Assist with invoice and payment inquiries by coordinating with Accounts Payable and Accounts Receivable teams.
• Ensure all documentation is complete, accurate, and up to date.

Team Collaboration

• Partner with internal departments to resolve issues quickly and effectively.
• Support training efforts for new team members.
• Participate in ongoing professional development and process improvement initiatives.

Qualifications

Required

• High School Diploma or equivalent
• Experience in customer service, account coordination, logistics, transportation, supply chain, or administrative support
• Strong Microsoft Office skills, including Excel, Outlook, Word, and PowerPoint
• Strong data entry and organizational skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical-thinking skills

Preferred

• Bachelor's Degree or equivalent work experience
• Experience working in a high-volume customer service or support environment
• Experience in logistics, transportation, supply chain, recycling, manufacturing, or distribution operations

Ideal Candidate

The ideal candidate is highly organized, customer-focused, adaptable, and able to effectively coordinate multiple priorities while maintaining strong attention to detail. This individual enjoys building relationships, solving problems, and supporting operational excellence through effective communication and teamwork.

What You'll Bring

• Strong customer service mindset
• Excellent communication and relationship-building skills
• Ability to adapt to changing priorities
• Strong attention to detail and accuracy
• Team-oriented approach
• Desire to learn and grow within a dynamic business environment

Apply Today

If you're looking for an opportunity to utilize your customer service, logistics, and coordination skills while contributing to a collaborative team environment, we encourage you to apply.