What are the responsibilities and job description for the District Manager position at Surge Staffing?
District Manager
Position Overview
The District Manager is responsible for driving operational performance, sales growth, client development, and team leadership across an assigned group of branch locations within a territory. This role partners closely with branch leadership to develop business strategies, grow revenue, increase profitability, and ensure operational excellence across the district.
The District Manager serves as both a sales leader and operational partner — coaching teams, developing talent, supporting business development efforts, and ensuring branch performance aligns with company goals and expectations.
This position requires a highly motivated leader who thrives in fast-paced environments, understands workforce solutions, and can effectively balance sales growth, customer relationships, and operational execution.
PRIMARY FUNCTIONS & RESPONSIBILITIES
Sales & Business Development
- Drive revenue growth and profitability across assigned branch locations
- Partner with Branch Managers and sales teams to develop and execute district-level sales strategies
- Identify opportunities for new business development, account expansion, and client retention
- Conduct joint sales calls and client meetings with branch leadership and sales staff
- Assist branches with prospecting efforts, presentations, proposals, strategies, and closing new business
- Develop action plans for underperforming territories, accounts, or branches
- Support strategic account growth initiatives and help strengthen client relationships
- Build relationships within the local business community through networking, events, and industry involvement
Leadership & Operations
- Lead, coach, mentor, and develop Branch Managers and branch teams
- Hold branches accountable to operational, sales, recruiting, service, and profitability metrics
- Conduct regular branch visits to review performance, staffing levels, customer satisfaction, and operational standards
- Partner with field leadership to improve employee engagement, retention, and branch culture
- Assist with training, and performance management of branch leadership
- Ensure compliance with company policies, procedures, and operational standards
- Monitor branch financial performance, including budgets, margins, payroll, and expense management
- Develop performance improvement plans and corrective action strategies when necessary
- Foster a culture of urgency, accountability, teamwork, and customer service excellence
Client & Customer Support
- Serve as an escalation point for key client concerns or service issues
- Ensure branches are delivering exceptional customer service and workforce solutions
- Partner with branch teams to strengthen client communication and retention efforts
- Assist in resolving operational challenges and customer-related issues quickly and professionally
- Ensure proper implementation and execution of workforce solutions across accounts
Report & Performance Management
- Review branch KPIs, sales activity, profitability, fill ratios, and operational performance regularly
- Accurately maintain required reporting, forecasting, and activity tracking
- Communicate district performance updates and market insights to leadership
- Assist in developing district growth plans and performance strategies
REQUIREMENTS & QUALIFICATIONS
- High school diploma or equivalent required; college coursework or business-related degree preferred
- Minimum of 3–5 years of leadership experience within staffing and workforce solutions, sales, or multi-unit operations management
- Proven experience managing teams, driving sales growth, and improving operational performance
- Strong business development and relationship-building skills
- Demonstrated success coaching and developing high-performing teams
- Excellent communication, leadership, presentation, and conflict-resolution skills
- Strong organizational and time-management abilities
- Ability to work in a fast-paced, deadline-driven environment
- Self-motivated with strong problem-solving and decision-making skills
- Proficiency with Microsoft Office products and CRM/database systems
- Ability to travel frequently between branch locations and customer sites
- Professional demeanor with strong customer service orientation
- Ability to adapt quickly to changing priorities and business needs
IDEAL BACKGROUND
We are looking for a hands-on leader who can operate strategically while remaining actively involved in branch operations and sales execution. The ideal candidate understands how to motivate teams, grow markets, strengthen client relationships, and improve operational performance while building a culture of accountability and success.
Experience within staffing, workforce solutions, recruiting, light industrial, logistics, manufacturing, or service-based industries is highly preferred.
EQUAL OPPORTUNITY EMPLOYER
The company is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations will be provided to individuals with disabilities in accordance with applicable laws.