What are the responsibilities and job description for the Support Technician Level 1 position at SURFTHING LLC?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
Support Technician Level 1
SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun.
Hourly Pay: $23.00–$27.00
Schedule:
Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.
Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.
On-Call Rotation:
Rotating weekend on-call schedule with overtime pay provided for on-call coverage.
Rotating weekend on-call schedule with overtime pay provided for on-call coverage.
Benefits:
- ICHRA
- 18 Days PTO
- Paid Holidays
- 401(k) Match after 1 year
Technical Support Responsibilities
- Identify, troubleshoot, and resolve hardware, software, and networking issues
- Install, configure, and maintain computer hardware, software, and peripheral devices
- Provide remote and phone-based technical support to customers and partners
- Guide customers through troubleshooting steps and clearly communicate technical solutions
- Manage and prioritize multiple support tickets in a fast-paced environment
- Document troubleshooting steps, resolutions, and support procedures accurately
- Support deployment and roll-out of new applications and system updates
- Test and evaluate new technologies, hardware, and software solutions
- Set up and configure Golf Simulators and related software for partners and customers
- Diagnose and test returned Golf Simulators to determine repair or replacement next steps
- Escalate unresolved or advanced technical issues to higher-level IT staff when necessary
- Follow up with customers to ensure issues are fully resolved and provide a positive support experience
Qualifications & Experience
- Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role
- Experience using remote desktop tools and help desk ticketing systems
- Strong troubleshooting and problem-solving abilities with attention to detail
- Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts
- Ability to communicate technical information clearly to both technical and non-technical users
- Strong organizational skills with the ability to manage multiple priorities effectively
- Ability to learn new technologies and systems quickly in a hands-on environment
- Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus
Salary : $23 - $27