Sales & Implementation Engineer

Position Overview: We are seeking a Sales and Implementation Engineer to join our dynamic team. This role is instrumental in ensuring the seamless implementation of our internet services for our valued clients after the initial design phase. The Sales and Implementation Engineer will play a key role in building strong client relationships, understanding their specific needs, and delivering tailored solutions that meet and exceed expectations.

Department: Customer Operations

Reports to: Senior Commercial/MDU Service Delivery Manager

Job Status: Exempt

Key Responsibilities:

• Client Engagement:

  • Build and maintain strong relationships with clients, understanding their unique internet requirements.

  • Collaborate with the sales team to gather client feedback and preferences.

  • Conduct client meetings and presentations to explain our internet solutions and implementation processes.

• Technical Expertise:

  • Possess a deep understanding of our internet products and services, including small business internet, commercial business internet, and internet transport technologies.

  • Stay up-to-date with industry trends and emerging technologies in the ISP sector.

• Solution Design:

  • Work closely with the sales team to translate client needs into technical solutions.

  • Create customized internet solution designs that align with client requirements and budget constraints.

  • Collaborate with the engineering team to ensure the proposed solutions are technically feasible and cost-effective.

• Implementation and Deployment:

  • Lead the implementation phase of internet services, including fiber and wireless technologies and internet transport using fiber optics and wireless communications.

  • Coordinate with project managers and field technicians to ensure timely and successful installations.

  • Troubleshoot technical issues and provide on-site support as needed.

• Documentation and Reporting:

  • Maintain accurate and detailed documentation of project plans, configurations, and client communications.

  • Generate regular reports on project progress and key performance indicators.

Qualifications:

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.

• Proven experience in sales engineering or technical sales roles within the ISP or telecommunications industry.

• Strong understanding of internet technologies, including fiber optics and wireless communications.

• Excellent communication and presentation skills.

• Ability to work collaboratively with cross-functional teams.

• Problem-solving skills and the ability to troubleshoot technical issues.

• Project management experience is a plus.

Salary : $80,000 - $90,000