What are the responsibilities and job description for the Residential Inside Sales Representative position at Surf Internet?
Overview
The Residential Inside Sales Representative position plays a critical role in customer
acquisition and migrating customers from fixed wireless internet to fiber broadband internet
services. This role is the front facing image of the company and will be responsible for putting
the company’s best foot forward in building a relationship with new customers.
Reports To: Inside Sales Manager
Department: Sales – Residential
Job Status: Exempt
Responsibilities:
- Work directly with potential and existing customers to recommend products and services
to fit their needs.
- Develop a rapport with potential and existing customers, demonstrating a friendly and
helpful manner to put them at ease
- Foster a positive and pleasant working relationship with members of the customer
service sales team
- Familiarize yourself with current information about services, products and promotions
available to customers
- Interact with potential and existing customers via telephone, email, online chat, or in
person to provide support and information on products or services.
- Use the company’s customer relationship management software to collect customer
information, setup billing and services, schedule work and track communications through
ticketing.
Qualifications
- Ability to cooperate with and support members of other departments that also work with
customers
- Strong verbal communication skills
- Willingness to interact daily with customers from a wide range of cultures and
backgrounds
- Comfortable working independently and making minor decisions without direct
supervision
- Good sense of organization and keen attention to detail
- Knowledge of customer service best practices and desire to participate in trainings and
professional development
- Ability to perform well in a fast-paced working environment
- Availability to work Saturdays periodically
- Familiarity and high comfort level with working from a personal computer
Salary : $50,000 - $60,000