What are the responsibilities and job description for the Night Auditor position at SureStay Plus by Best Western?
Job Overview
Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. As a Night Auditor, you will oversee the front desk during nighttime hours, manage guest check-ins and check-outs, and handle administrative tasks that support the overall efficiency of the hotel. Your energetic approach and attention to detail will help maintain the highest standards of guest service, safety, and property management. This position offers an exciting opportunity to combine hospitality expertise with problem-solving skills in a fast-paced environment.
Responsibilities
- Welcome guests arriving during overnight hours with professionalism and warmth, ensuring smooth check-in and check-out processes using property management systems such as OPERA or similar platforms.
- Monitor security cameras, conduct routine inspections of the property, and respond promptly to any emergency procedures or safety concerns.
- Manage guest accounts accurately by reconciling daily transactions, posting charges, and preparing detailed audit reports for management review.
- Handle all incoming phone calls with excellent phone etiquette, providing information, resolving issues, or directing inquiries appropriately.
- Assist guests with special requests, inquiries about hotel amenities, or local recommendations to enhance their stay.
- Maintain detailed logs of nightly activities, incidents, and operational issues for accountability and future reference.
- Collaborate with housekeeping and maintenance teams to ensure the property remains clean, safe, and well-maintained throughout the night.
Skills
- Strong background in hospitality management with experience in front desk operations and hotel management systems such as OPERA or Property Management Systems (PMS).
- Multilingual or bilingual abilities are highly valued for effective client communication across diverse guest populations.
- Exceptional customer service skills combined with problem-solving capabilities to address guest concerns promptly and professionally.
- Knowledge of hotel emergency procedures, guest relations best practices, and hotel safety protocols.
- Proficiency in using hospitality reservation systems and handling night audit responsibilities efficiently.
- Excellent phone communication skills paired with courteous phone etiquette to manage guest interactions effectively.
- Prior resort or hotel experience is preferred to adapt quickly to the fast-paced hospitality environment.
Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We’re dedicated to supporting your growth while providing a vibrant work environment filled with opportunities to excel in the hospitality industry.
Pay: $15.50 - $15.75 per hour
Expected hours: 32.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $16 - $16