What are the responsibilities and job description for the Front Desk Agent position at SureStay Plus by Best Western?
About us
SureStay Plus by Best Western is a small business in Saint James, LA. We are agile, supportive and engaging.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
```Job Overview``` We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors to our hotel. If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we would love to hear from you. ```Responsibilities``` - Greet guests with a warm and friendly welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Assist with guest requests, such as booking reservations or arranging transportation - Handle guest complaints or concerns with professionalism and empathy - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction ```Qualifications``` - Previous experience in a customer service role, preferably in a hotel setting - Excellent verbal and written communication skills - Bilingual proficiency in English and another language is a plus - Strong organizational skills and attention to detail - Ability to multitask and prioritize tasks effectively - Knowledge of hotel management systems and phone etiquette - Familiarity with night audit procedures is preferred - Ability to work flexible hours, including nights, weekends, and holidays At our hotel, we value teamwork, professionalism, and exceptional service. Join our team today and be part of creating memorable experiences for our guests. Note: This job description is intended to provide an overview of the position's responsibilities. It is not an exhaustive list of all duties, skills, qualifications, or working conditions associated with the role.
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Saint James, LA 70086 (Required)
Ability to Relocate:
- Saint James, LA 70086: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12