What are the responsibilities and job description for the Front Desk Agent position at SureStay Plus by Best Western Rexburg?
Job Summary
The Front Desk Agent is responsible for selling rooms, making reservations, greeting guests, checking guests in and out of the hotel, providing outstanding customer service, posting charges to guest accounts, collecting payments and folding laundry for guest rooms. Front Desk Agents working mornings are also expected to cross train on breakfast to assist when additional help is needed.
Essential Functions:
- Have an upbeat, positive attitude. Be excited to work and willing to go the extra mile!
- Enjoy working with the public and be comfortable interacting with many people throughout the day.
- Sell, register, and assign rooms to guests.
- Provide outstanding service to guests and positive interactions with co-workers.
- Be able to multi-task between assisting guests in person, answering phones, and performing a multitude of duties as the need arises.
- Have quick problem solving skills - be able to think on your feet.
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Maximize room revenue and occupancy.
- Basic accounting knowledge and computer skills required.
- Other duties as assigned.
Pay: $12.00 - $14.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $14