What are the responsibilities and job description for the Front Desk Agent position at Sure Stay by Best Western Duncan?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Provide information about local attractions, services, and amenities to enhance guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality or hotel front desk is preferred.
- Strong knowledge of front desk operations, including phone systems and guest services.
- Excellent phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights and weekends as needed.
- A friendly demeanor with a strong commitment to providing exceptional guest experiences.
Join our team as a Front Desk Agent where your contributions will help create memorable stays for our guests!
Job Type: Part-time
Pay: $9.00 - $12.00 per hour
Expected hours: 24.0 – 32.0 per week
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $9 - $12