What are the responsibilities and job description for the Host position at SUR by Vita Bella?
Job Summary
As a Host, you’ll set the tone for a welcoming dining experience. You’ll greet guests, manage reservations and table flow, and keep communication moving between guests and the restaurant team. Your impact: Thoughtful seating and clear updates help guests feel welcomed and help service teams coordinate smoothly.
Duties
- Welcome guests, manage wait lists and reservations, and share accurate wait-time updates.
- Coordinate table assignments using restaurant table management systems; balance seating flow with service needs.
- Answer incoming calls with professional phone etiquette, assist with reservation questions, and direct inquiries.
- Communicate guest needs and seating updates clearly to servers and other team members.
- Keep the host area organized and follow applicable food safety and hospitality practices.
Requirements
- Customer service, guest services, guest relations, and communication skills that support a positive dining experience.
- Organizational skills and basic math for managing seating, wait lists, and reservation details.
- Phone communication skills and professional phone etiquette.
- Restaurant experience, food service experience, or host/hostess experience is helpful; familiarity with restaurant reservation management is preferred.
- Familiarity with restaurant table management systems and point-of-sale (POS) systems, including Aloha POS, is a plus.
Pay: $14.00 per hour
Work Location: In person