What are the responsibilities and job description for the Customer Service Representative (With Graphic Design Experience) position at Supreme Color Graphics LLC?
Benefits:
Backup Customer Service Manager
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Backup Customer Service Manager
- Answer incoming calls, general inquiries and answer product issues.
- Create estimates, orders, shipping quotes, and service questions in a timely manner.
- Save art to folders and send to pre-press.
- Handle any and all customer service needs and request.
- Maintain a professionalism with clients and working to establish a positive rapport.
- Update Customer information in the customer service database, when needed.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
- Assist with walk-in clients with pick-up orders.
- Assist Sales Representatives with orders, estimates and promotional materials when requested.
- Close job tickets and send final invoices to customers who are on terms.
- Filing and organizing hard and electronic copies of customer orders and other various files.
- Communicate with customers on behalf of pre-press and/or production.
- Website monitor and administration.
- General office administration.
- Maintain cleanliness of office, take out trash.
- Communicate problems or issues to management.
- Assist with QC / Color Management.
- Coordinate art proofs to Pre-Press.
- Must be punctual and highly dependable.
Salary : $18 - $20