What are the responsibilities and job description for the Quality Assurance Coordinator position at Supportive Living NW?
The Quality Assurance Coordinator (“QAC”) is responsible for ensuring the effective implementation and oversight of client support
planning and service delivery in alignment with Washington Administrative Code (WACs) and Supportive Living NW (“The Company”)
policies and procedures. The QAC assists in the development of client support plans -including the Person-Centered Support Plan
(PCSP), Individual Instruction Support Plan (IISP), Functional Assessment (FA), and Positive Behavior Support Plan (PBSP) and provides
direct guidance to support staff to promote compliance, quality, and consistency in client care.
PRIMARY DUTIES AND RESPONSIBILITIES
- Participate in client assessments and provide feedback during the development in individualized support plans.
- Serve as the first point of contact for DSPs in the field, providing direction, coaching, and feedback, and escalating concerns and performance issues to the Quality Assurance Manager.
- Complete monthly QA Tool evaluations for each client residence to ensure WAC compliance, safe living environments, and program consistency.
- Review client financial records monthly, including TrueLink card reports and client ledgers, and ensure all receipts are submitted, reconciled, and properly archived.
- Audit client records regularly, including EMAR, progress notes, tracking logs, and goal updates, to verify accuracy, timeliness, and compliance with client plans.
- Oversee the overall condition and maintenance of client homes, ensuring residences remain safe, orderly, and in good repair.
- Coordinate with the appropriate individuals or vendors to address issues as needed.
- Support clients in attending medical or mental health appointments, ensuring accurate communication between providers, clients, and the care team.
- Participate in the on-call schedule, providing after-hours support as assigned.
- Perform other responsibilities as directed, based on client and program needs.
REQUIRED SKILLS AND ABILITIES
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent oral and written communication skills
- Computer data entry skills
- Ability to follow through and complete tasks in a timely manner
- Ability to redirect, coach and mentor DSPs in implementing client support plans
QUALIFICATIONS, EDUCATION, AND EXPERIENCE
- At least 1 year of experience working with Developmentally disabled adults.
- Background clearance by the authorized state agency
- Be eighteen years of age or older
- Have a reliable vehicle with auto insurance and a clean driving record
- Qualify for Nurse Assistant Registers (NAR) or Nurse Assistant Certified (NAC)