What are the responsibilities and job description for the Senior IT Deployment Technician position at Support Tech?
We are seeking Senior IT Technicians for a high-impact, 26-week Windows 11 Enterprise Migration project. This role requires a "white-glove" approach to technical support, combining advanced imaging skills with excellent user-facing professionalism.
The Technician shall execute the migration of endpoints to Windows 11, following the established desk-side pickup and return model. This includes performing manual backups, initiating SCCM imaging sequences, and conducting final post-image validation.
Full Lifecycle Migration: Responsible for the end-to-end upgrade process, including hardware pickup, manual data backups, and return-to-service.
Advanced Build Management: Beyond standard imaging, you will manually install and configure specialized software for complex workstations.
System Validation: Perform post-imaging checks to ensure all drivers, BIOS firmware, and network connectivity (Wi-Fi/LAN) are fully functional.
Requirements
Requirements & Abilities
Technical Proficiency: Deep experience with Windows 11 migrations and SCCM-driven imaging.
Hardware Knowledge: Expert-level familiarity with enterprise-grade laptops, desktops, and workstations.
Data Integrity: Ability to perform manual user data backups to network shares and verify cloud synchronization (OneDrive).
Operational Agility: Ability to work in a fast-paced environment and meet strict project milestones.
Federal Clearance: Must be able to pass a rigorous background check for secure facility badging and proximity card issuance.
Mobility: Must have reliable transportation for travel between regional facilities.
Benefits
Prestigious Experience: Work within high-security, restricted-access environments that are central to the region's infrastructure.
Technical Skill Building: Master enterprise-level imaging using SCCM and ServiceNow.
Complex Problem Solving: 60% of the environment involves specialized software builds, offering more than just "standard" imaging work.
Career Foundation: Passing the rigorous background check and badging process for this project is a "gold star" on any IT resume.
Predictable Schedule: Work primarily during standard business hours with a clear project roadmap.