What are the responsibilities and job description for the Intake Specialist/Receptionist position at Support Plus Personal Care?
Key Responsibilities
Client & Caregiver Intake
- Manage high-volume incoming calls with professionalism, empathy, and efficiency
- Serve as the first point of contact for new client and caregiver inquiries
- Collect required documentation including identification, certifications, and onboarding forms
Onboarding & Compliance
- Process background checks and verify employment eligibility
- Request and track required signatures and documentation
- Review and audit files to ensure compliance with state regulations and agency policies
Data Management
- Create and maintain client and caregiver profiles within the agency’s software system
- Ensure all records are accurate, complete, and up to date
Scheduling & Coordination
- Assist with building and maintaining caregiver schedules
- Coordinate services to ensure seamless coverage for clients
Qualifications
- Previous administrative, intake, or office coordination experience required
- Healthcare, home care, or social services experience preferred
- Strong technical skills and comfort with CRM, scheduling software, or EHR systems
- Exceptional attention to detail and organizational skills
- Ability to maintain strict confidentiality with sensitive information
- Excellent communication and customer service skills
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location:
- Mequon, WI 53092
Work Location: In person
Salary : $48,000 - $55,000