Business Operations Manager

Company Overview

SupplyNet, Inc. has been a recognized leader in the design, engineering, and manufacture of top-of-the-line military-grade products. SupplyNet excels at every stage of the product life cycle—from the initial design and prototyping phases, through to manufacturing, quality control, and post-sales support.

Job Summary

We are seeking a Business Operations Manager that will oversee daily maintenance and operations of the facility. The manager will coordinate with team members from Sales, Engineering, Purchasing, Finance, warehouse, HR, and IT to support business strategic goals. They will be the point of contact for external vendors such as cleaning services, building maintenance, infrastructure development, IT services, software licenses, shipping services and more.

Responsibilities

The Business Operations Manager will directly report to the business owner with a dotted line to the consultants on the team. The Manager plays a central role in maintaining organizational efficiency, driving strategic initiatives, and ensuring operational excellence across departments. The key responsibilities include developing and maintaining internal processes, improve cross‑department workflows, identifying cost savings, and internal inefficiencies to ensure smooth day‑to‑day operations.

1. Facilities & Maintenance Management:

• Oversee HVAC systems, electrical, plumbing, structural repairs, and groundskeeping. Schedule preventive maintenance to avoid costly business downtime.
• Space Planning & Office Logistics: Manage office layouts, desk allocations, warehouse shelves, and the physical setup for company events.
• Maintain operating cadence: report out weekly update on operations via meeting with the business owner and advisors/consultants.
• Act as a primary contact for internal and external stakeholder audits.
• Track utility consumption, office supplies, manage day-to-day facilities expenses, and plan long-term Capital Expenditure (if any) for equipment replacements or building upgrades.
• Ensure compliance with regulations and company policies.

2. Continuous Improvements

• Analyze warehouse workflow to identify inefficiencies and implement measurable improvement plans for the warehouse.
• Evaluate and improve processes using Lean, Six Sigma, or Agile methodologies.
• Set cost saving targets for the year, monitor and deliver to the set goals.
• Evaluate cross-functional team workflows, recommend and implement improved workflow.

3. Vendor & Contract Management

• Facilities: Negotiate contracts and manage performance of third-party services like janitorial staff, fire & security, ADP, Connect Team, waste management, and catering. Always look out for new and innovative services that offer better services and price.
• Business: Manage annual licenses such as SolidWorks, CAD link, Business Central, program manager, and third‑party services that includes IT services such as Server management, Internet, software securities, telephone lines and more.
• Product/Manufacturing: Evaluate product shipping services, raw material supplier contracts and recommend cost effective solutions to purchasing and finance. Support purchasing to execute the recommended plan.

4. Strategic Planning

• Recommend operations annual goals for the business.
• Identify risks. Develop mitigation strategies and execute them according to the plan.
• Develop and document strategic maintenance and operations policies to support growth.

5. Team Leadership

• Direct supervision of 3 to 4 people with increased responsibilities as the organization grows and adapts to the new business requirements. Including conducting performance reviews with direct reports and ensuring daily coaching for staff.
• Implement training programs for employees and foster a collaborative environment.

Qualifications & Skills

· Education: Minimum bachelor’s degree. Major in manufacturing and information systems, operations and information systems, or facility management and information systems.

· Experience: Minimum 10 years of experience in operations, facilities management, project management, or related fields.

· Certifications:

o PMP, Lean Six Sigma Green/Black Belt, SHRM‑CP preferred.

o OSHA 10, IPC-A-610, or other industry-specific certifications.

· Technical Skills: Microsoft Business Central or similar ERP system. Manage software contracts, IT networks, Microsoft Office Suites.

· Soft Skills: Strong analytical, communication, leadership, and cross-functional collaboration skills required.

• Business Innovation requires stepping into the unknown. We value managers who are comfortable not having all the answers but possess the curiosity to explore them.
• Intellectual humility & curiosity: being comfortable saying "I don't know" while maintaining a strong drive to explore unknown opportunities and ask clarifying questions.
• Time Management: Balancing multiple projects, priorities, and documenting tasks and plans is a top requirement.
• Constructive feedback reception: Accepts critiques without taking them personally, uses feedback to iterate and improve.
• Active Listening: Understands the exact need of the business and its stakeholders such as business owner and consultants on the team, before executing work.

Physical requirements: Ability to lift up to 50 lbs., work standing or sitting for extended periods, and maintain good vision and hand–eye coordination. Sitting at a computer and working.

Work Environment

The Business Operations Manager will work in a controlled warehouse / production environment, as part of a team, with a focus on precision, efficiency, operational goals and day-to-day smooth operations.

Join us at SupplyNet to be part of a forward-thinking team dedicated to excellence! This role offers an exciting opportunity for driven professionals eager to make a tangible impact through strategic leadership and operational mastery.

Pay: $95,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $95,000 - $140,000