What are the responsibilities and job description for the Accounts Receivable Collections Lead position at SupplyLogic?
Position Summary
The Account Receivable/Collections Lead owns end-to-end accounts receivable performance for SupplyLogic, with primary accountability for resolving complex billing and payment disputes, driving timely customer payment or timely dispute notification, and eliminating recurring root causes through cross-functional process improvement. This role manages 1–2 AR/Collections team members and partners closely with Sourcing, Commercial Teams, Supply Chain Ops, IT, and Legal/Compliance to resolve issues at the source rather than repeatedly working around them. This is a backfill role reporting to the Corporate Controller / Accounting Manager.
Key Responsibilities
• Dispute Resolution: Own the full lifecycle of complex AR disputes (pricing, freight/commission, invoice accuracy, contract terms) — from intake through root-cause investigation, cross-functional resolution, and customer close-out.
• Root Cause & Process Improvement: Partner with Sourcing, Commercial Teams, IT, and Supply Chain Ops to identify systemic causes of recurring disputes and design/implement process or system fixes that prevent recurrence.
• Collections Management: Drive timely customer payment against terms; ensure any disputed amounts are flagged and documented by the customer within agreed timelines rather than silently aging past due.
• Cross-Functional Liaison: Serve as the primary AR point of contact for internal stakeholders (Commercial, Sourcing, IT) and external customer finance/AP contacts on escalated items.
• Team Leadership: Lead and develop AR/Collections team members, including workload prioritization, coaching on dispute handling, and performance management.
• Reporting & Metrics: Maintain AR aging, DSO, dispute-aging, and root-cause trend reporting for Controller/CFO review; flag emerging risk to cash flow or covenant-relevant metrics.
• Policy & Controls: Help formalize dispute-handling and collections policies/SLAs (with customers and internally) to standardize timely notification and resolution expectations.
• Audit & Compliance Support: Support external audit, internal controls, and any litigation-related discovery requests requiring AR transaction detail or dispute documentation.
Qualifications:Required Qualifications
• 5 years in accounts receivable, collections, or credit management, including direct experience resolving complex commercial disputes.
• Prior experience managing or leading at least one direct report.
• Strong cross-functional collaboration skills; comfortable driving resolution with stakeholders outside Finance (Sourcing, Commercial, IT, Ops).
• Advanced Excel skills; experience with ERP/AR systems and dispute or case-tracking tools (Gaviti).
• Excellent written and verbal communication for both internal escalation and external customer-facing negotiation.
• Demonstrated ability to design or improve a process (not just execute within existing ones).
Preferred Qualifications
• Experience in managed services, procurement, logistics, or distribution industries.
• Familiarity with freight/commission billing structures and related revenue/COGS accounting treatment.
• Exposure to covenant-sensitive or cash-flow-critical environments where DSO and collections directly affect liquidity reporting.
• Bachelor's degree in Accounting, Finance, or Business (or equivalent experience).
Success Metrics (First 6–12 Months)
• Reduction in average dispute-to-resolution cycle time.
• Improvement in DSO to 40 days and reduction in AR aged >60/90 days.
• Documented root-cause fixes implemented for the top recurring dispute categories.
• Formalized dispute/collections SLA adopted with key customers and internal stakeholders.