Account Manager - Employee Benefits

Account Manager – Employee Benefits

Department: Service Operations

FLSA Status: Exempt

Location: In office required – Miami, FL or Dallas, TX

Reports to: VP of Service Operations

Why Supersure?

Supersure is where benefits careers get leveled up. We’re not just “brokers” – we’re tech-powered, mission-driven partners who deliver enterprise-level service at SMB scale. Our Account Managers are the client’s benefits champion, equipped with tools, data, and support that make “spreadsheet chaos” a thing of the past. If you want to be the reason clients stay, grow, and refer their friends, this is your moment.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.

This isn’t business as usual – and we’re looking for people who are ready to build something different.

What You’ll Do

• Client Relationship Champion: Manage a portfolio of SMB clients, ensuring their group health, dental, vision, life, disability, and voluntary benefits programs are always optimized and compliant.
• Renewal & Open Enrollment Guru: Lead annual renewals and open enrollment with a “never auto-renew” mindset.
• Benefits Problem Solver: Address day-to-day service needs – eligibility, claims, billing, compliance, and employee questions – with empathy, speed, and accuracy.
• Education & Engagement Leader: Make benefits understandable and valuable for both employers and employees. Deliver engaging communications, education sessions, and ongoing support.
• Compliance Navigator: Stay ahead of ACA, ERISA, COBRA, and regulatory changes – help clients avoid surprises and stay audit-ready.
• Team Collaborator: Partner with Placement, Producers, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies.

What Makes Supersure Different?

• No More “Spreadsheet Olympics”: Our platform automates the grind – so you focus on strategy, client impact, and creative solutions.
• Omnichannel Service: Meet clients where they are – online, in-person, or hybrid. You’re empowered to deliver your best work, your way.
• Culture of Growth: We invest in your development, reward innovation, and share success through profit sharing and best-in-class benefits.
• Mission-Driven: We’re here to make insurance and benefits work for SMBs – no “gotcha” clauses, no hidden fees, just real value.
• Rewards & Perks: Competitive base, exceptional benefits, PTO, and performance-driven financial incentives. We win together.

Who Thrives Here?

• Benefits service pros who want to be more than “spreadsheet jockeys” – you want to drive real change.
• People who love learning, collaborating, and making complex things simple for clients.
• Tech-savvy, detail-oriented minds who see automation as a superpower, not a threat.
• Team players who want to help build the best benefits service team in the industry.

Minimum Qualifications

• 2 years of employee benefits account management or client service experience (agency, carrier, or TPA).
• Strong knowledge of group health, dental, vision, life, disability, and voluntary benefits.
• Experience with benefits administration platforms (Employee Navigator, Ease, PlanSource, etc.) and digital quoting tools.
• Understanding of ACA, ERISA, COBRA, and compliance requirements.
• Life & Health license required (or ability to obtain quickly).
• Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) or be based in Dallas, TX area and able to work in-office in the North Dallas area.

Preferred Qualifications

• Certified Insurance Counselor (CIC) designation or other industry certifications.
• Experience working in a fast-paced, growth-focused agency environment.

Key Competencies

• Service-oriented with a focus on building lasting client relationships
• Technologically savvy and eager to use modern tools to enhance service delivery
• Organized, detail-oriented, and capable of independent prioritization
• Collaborative team player with high accountability
• Strong interpersonal and problem-solving skills

Decision-Making & Judgment

• Determining when to escalate a client or carrier issue to leadership or legal/compliance.
• Identifying appropriate carriers for remarketing or alternative placement.
• Managing prioritization of service requests and daily workflow.
• Selecting appropriate technology tools or resources to serve client needs.
• Determining communication cadence and follow-up schedule to maximize retention.

Desired Outcomes for Success

To be successful in this role, the Account Manager should consistently achieve the following outcomes:

Client Retention & Satisfaction

• Maintain a client retention rate of 95% across assigned book of business.
• Achieve high client satisfaction scores through proactive service, responsiveness, and strategic support.

Renewal & Coverage Optimization

• Complete all renewals on time with thorough coverage reviews and strategic recommendations.
• Identify and execute cross-sell or upsell opportunities that enhance client protection and value.

Operational Excellence

• Maintain 100% compliance with documentation standards in Applied Epic.
• Resolve service issues within established SLAs and escalate appropriately when needed.

Carrier & Partner Collaboration

• Build strong relationships with carrier partners to ensure favorable terms and timely issue resolution.
• Support Sales Agents with insights and service that contribute to new business growth and retention.

Process Improvement & Innovation

• Contribute ideas and feedback that improve workflows, client experience, or team efficiency.
• Demonstrate consistent use of technology tools to streamline communication and service delivery.

Ready to Be the Reason Clients Rave?

If you’re looking for a place where your work matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.

Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.